Question 1

U+ Bank has recently defined two contact policies:

1. Suppress a group of credit card offers for 30 days if any credit card offer is rejected three times in any

channel in the past 15 days.

2. Suppress the Reward card offer, part of the credit card group, for 7 days if it is rejected twice in any channel

in the last 7 days. Paul, an existing U+ Bank customer, no longer sees the Reward card offer. What is the

reason that Paul cannot see the offer?

Options :

A : Paul rejected the Reward card offer once in contact center.

B : Paul rejected the Reward card offer once on the web channel.

C : Paul rejected other credit card offers twice on the web channel and once in contact center.

D : Paul rejected other credit card offers once on the web channel and once in the contact center.

Answer: C

Question 2

U+ Bank follows all engagement policy best practices to present credit card offers on their website. The bank has introduced a new credit card offer, the Rewards card. Anna, an existing customer, currently holds a higher value card, Premier Rewards, and does not see the new Rewards card offer. What condition possibly prevents Anna from seeing the new Rewards card offer?

Options :

A : Suppression rules

B : Suitability

C : Applicability

D : Eligibility

Answer: A

Question 3

U+ Bank follows all engagement policy best practices to present credit card offers on their website. The bank has introduced a new credit card offer, the Rewards card. Anna, an existing customer, currently holds a higher value card, Premier Rewards, and does not see the new Rewards card offer. What condition possibly prevents Anna from seeing the new Rewards card offer?

Options :

A : Suppression rules

B : Suitability

C : Applicability

D : Eligibility

Answer: A

Question 4

U+ Bank has recently defined two contact policies:1. Suppress a group of credit card offers for 30 days if any credit card offer is rejected three times in anychannel in the past 15 days.2. Suppress the Reward card offer, part of the credit card group, for 7 days if it is rejected twice in any channelin the last 7 days. Paul, an existing U+ Bank customer, no longer sees the Reward card offer. What is thereason that Paul cannot see the offer?

Options :

A : Paul rejected the Reward card offer once in contact center.

B : Paul rejected the Reward card offer once on the web channel.

C : Paul rejected other credit card offers twice on the web channel and once in contact center.

D : Paul rejected other credit card offers once on the web channel and once in the contact center.

Answer: C

Question 5

A volume constraint uses the Return any action that does not exceed constraint mode. The following tables show the configuration of the volume constraints and the list of customers in the outbound segment:

The outbound run selects customers in the following order to apply the volume constraints: CUST-01, CUST-02, CUST-03, and CUST-05. Based on the configuration of the volume constraints for each channel, which offer does CUST-05 receive?

Options :

A : None

B : Silver card and Diamond card

C : Diamond card

D : Silver card

Answer: C

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