Question 1

U+ Bank has recently defined two contact policies:1. Suppress a group of credit card offers for 30 days if any credit card offer is rejected three times in anychannel in the past 15 days.2. Suppress the Reward card offer, part of the credit card group, for 7 days if it is rejected twice in any channelin the last 7 days. Paul, an existing U+ Bank customer, no longer sees the Reward card offer. What is thereason that Paul cannot see the offer?

Options :

A : Paul rejected the Reward card offer once in contact center.

B : Paul rejected the Reward card offer once on the web channel.

C : Paul rejected other credit card offers twice on the web channel and once in contact center.

D : Paul rejected other credit card offers once on the web channel and once in the contact center.

Answer: C

Question 2

U+ Bank has recently defined two contact policies:

1. Suppress a group of credit card offers for 30 days if any credit card offer is rejected three times in any

channel in the past 15 days.

2. Suppress the Reward card offer, part of the credit card group, for 7 days if it is rejected twice in any channel

in the last 7 days. Paul, an existing U+ Bank customer, no longer sees the Reward card offer. What is the

reason that Paul cannot see the offer?

Options :

A : Paul rejected the Reward card offer once in contact center.

B : Paul rejected the Reward card offer once on the web channel.

C : Paul rejected other credit card offers twice on the web channel and once in contact center.

D : Paul rejected other credit card offers once on the web channel and once in the contact center.

Answer: C

Question 3

What does a dotted line from a "Group By" component to a "Filter" component mean?

Options :

A : There is a one-to-one relationship between the "Group By" and the "Filter" components.

B : To evaluate the "Group By" component, the "Filter" component is evaluated first.

C : A property from the "Group By" is referenced by the “Filter" component.

D : Information from the "Group By" is copied over to the "Filter" component.

Answer: C

Question 4

U+ Bank follows all engagement policy best practices to present credit card offers on their website. The bank has introduced a new credit card offer, the Rewards card. Anna, an existing customer, currently holds a higher value card, Premier Rewards, and does not see the new Rewards card offer. What condition possibly prevents Anna from seeing the new Rewards card offer?

Options :

A : Suppression rules

B : Suitability

C : Applicability

D : Eligibility

Answer: A

Question 5

U+ Bank follows all engagement policy best practices to present credit card offers on their website. The bank has introduced a new credit card offer, the Rewards card. Anna, an existing customer, currently holds a higher value card, Premier Rewards, and does not see the new Rewards card offer. What condition possibly prevents Anna from seeing the new Rewards card offer?

Options :

A : Suppression rules

B : Suitability

C : Applicability

D : Eligibility

Answer: A

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