Question 1

Which requirement demonstrates the need configure correspondence?

Options :

A : Phone a customer for additional information about the case

B : Case worker receives a mobile push notification to approve an insurance claim

C : Assign a new insurance claim to a case worker to process

D : Email the case worker when the insurance claim is routed to their worklist

Answer: D

Question 2

A developer discovers that a calculated property value is returning an unexpected result. Which two features of the Trace tool allow you to diagnose the problem without affecting application performed? (Choose Two.)

Options :

A : Breakpoints

B : The Event monitor

C : The Watch function

D : The Clipboard tool

Answer: B,C

Question 3

A purchase request list report includes columns for case ID and regional cost center. A manager wants to

report to show the total of purchase requests for each of the regional cost centers.

How do you configure the report definition?

Options :

A : Create a filter for each cost center and count the case IDs.

B : Summarize the case ID column by count.

C : Summarize the regional cost centers by account.

D : Define a function for the cost center column to total the case IDs.

Answer: B

Question 4

Which two options are process reports? (Choose two.)

Options :

A : The number of customer support request cases created for each week.

B : Average duration and timeliness for each assignment.

C : Total customer inquiry cases for each state for each product line.

D : Top 10 merchants with highest percentage of fraud cases.

Answer: A,B

Question 5

You are creating a case type to process job applications for a large corporation. Jobapplications for security

positions require a physical assessment in addition to the standard criminal background check. The physical

assessment can occur before or after the background check. How do you configure a case type to achieve the

required behavior?

Options :

A : Create a process for the physical assessment that is followed by a process for the backgroundcheck.

B : Create a process for the physical assessment that is parallel to the background check process.

C : Create a process on one stage for the background check and a process on another stage for the physical

assessment.

D : Create a process for the background check and an optional process for the physical assessment.

Answer: B

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