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Which two of the following use cases do you implement by using one or more calculated fields? (Choose
Two)
A data page holds product information. The data page's Reload if older Than field is set to 15 minutes. The
data page is created at 06:12.At 06:20 the user requests product information. At 06:42 the user requests
product information. When is the data page reloaded?
Consider the following scenario:
A customer files a fraud complaint. The complaint is investigated by a customer service agent.
* The customer service agent may request additional information from the customer.
* The merchant is notified and given 15 days to dispute the fraud claim.
* If the fraud claim is approved, an affidavit is sent to the customer and a refund is posted totheiraccount. How
do you name the step where the agent investigates the claim for fraud?
You are asked to create a visualization that allows managers in the Customer Service division to track the
number and status of Customer Support Request cases submitted over the last 30 days.
What is the process that you follow to create this visualization?
How do you route an assignment so that any available member of the department can perform the task?
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