Question 1

Customers check their membership status with a company loyalty program by entering their full name and member ID number. Once the membership status is returned, the customer either abandons the case or makes changes to their membership. If the member chooses to make changes, a case ID is assigned to the request. Which two configurations, when applied in combination, achieve this behavior? (Choose Two)

Options :

A : Configure the stage to resolve the case.

B : Configure the case type to create temporary cases.

C : Add a decision step to the process.

D : Add a Persist case step to the case life cycle.

Answer: C,D

Question 2

Which requirement can be implemented through circumstancing?

Options :

A :

An application establishes a goal of four hours to adjust claims for platinum customers. For other customers, the application establishes a goal of one business day.

B :

An application sets the default shipping option for orders that exceed USD100 to two-day delivery. Otherwise, the default option is five-day delivery.

C :

An application audits insurance claims that an insurance adjuster values at USD10000 or greater. Otherwise, the claim is approved.

D :

An application routes upgrade requests for US customers to one work queue, and requests for European customers to a different work queue.

Answer: A,D

Question 3

Need to select one severity option which is best

Options :

A : Picklist

B : Radio button

C : Checkbox

Answer: B

Question 4

While running a process, you notice that a read-only field on a form contains a value.

Which tool allows you to determine if a declare expression was used to calculate the value?

Options :

A : Declarative network

B : Clipboard tool

C : The Tracer

D : Live Ul

Answer: A

Question 5

A Declare expression evaluates a circumstanced decision tree. The decision tree evaluates a property set by a data transform. What two steps do you perform to ensure that the decision tree is configured properly? (Choose 2)

Options :

A : Test the declare expression to verify that the rule is configured correctly

B : Configure a test page with data to satisfy the circumstancing condition

C : Specify the value of the circumstancing property when prompted in the run rule dialog

D : Test the data transform to verity the result is correct

Answer: A,B

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