Question 1

You are asked to create a visualization that allows managers in the Customer Service division to track thenumber and status of Customer Support Request cases submitted over the last 30 days.What is the process that you follow to create this visualization?

Options :

A : Open the Channels landing page, and then add a new portal.

B : Open the Explore data landing page, and then create a new insight.

C : Open the Explore data landing page, and then add a Reporting widget.

D : Open the Data landing page, and then create a new insight.

Answer: B

Question 2

You should consider using a field value when the list of allowed values is________________.

Options :

A : mostly static

B : three or fewer items

C : updated often

D : shared across all case types

Answer: A

Question 3

A disputed transaction case records account information using a page property. Account information is

recorded at the time the case is created and does not update when the case is further processed. Account

information is stored in an external system and accessed by a data page.

How do you configure the account information page?

Options :

A : Select Copy from a data page on the page property.

B : Configure the page property to refer to a keyed data page.

C : Select Refer to a data page on the page property.

D :

Define a reference property that refers to the data page.

Answer: A

Question 4

You notice that the scope of your project exceeds the original estimates, and the Minimum Lovable Product (MLP) might not be delivered on time. Which team member do you contact to verify the project plan and manage expectations for the release schedule?

Options :

A : Project delivery leader

B : Lead business architect

C : Citizen developer

D : Deployment architect

Answer: A

Question 5

Which two statements about Configuration sets are true? (Choose two.)

Options :

A : Used if a Dynamic System Setting does not meet the requirements

B : Enables the business to control application behavior

C : Used to organize Configuration settings with a common element

D : Defined in the Data-Configuration-Setting class

Answer: B,C

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