Question 1

You should consider using a field value when the list of allowed values is________________.

Options :

A : mostly static

B : three or fewer items

C : updated often

D : shared across all case types

Answer: A

Question 2

In the first step in a case type, the user compares data on a form to the data on a customer account. If the data matches, the case is resolved. If the data does not match, the user advances the case to update the account. Management only wants a record of the cases that update an account. What two configuration options do you use to implement this requirement ? (Choose Two)

Options :

A : Add a persist case shape after the first step.

B : Configure the starting flow to instantiate the case type as a temporary case.

C : Apply a when condition to the first step to persist only cases requiring updates.

D : Configure the first step to instantiate the case type as a temporary case.

Answer: C,D

Question 3

You should consider using a field value when the list of allowed values is________________.

Options :

A : mostly static

B : three or fewer items

C : updated often

D : shared across all case types

Answer: A

Question 4

Which two statements about Configuration sets are true? (Choose two.)

Options :

A : Used if a Dynamic System Setting does not meet the requirements

B : Enables the business to control application behavior

C : Used to organize Configuration settings with a common element

D : Defined in the Data-Configuration-Setting class

Answer: B,C

Question 5

A disputed transaction case records account information using a page property. Account information is

recorded at the time the case is created and does not update when the case is further processed. Account

information is stored in an external system and accessed by a data page.

How do you configure the account information page?

Options :

A : Select Copy from a data page on the page property.

B : Configure the page property to refer to a keyed data page.

C : Select Refer to a data page on the page property.

D :

Define a reference property that refers to the data page.

Answer: A

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