Question 1

Which two requirements demonstrate the need to configure correspondence? (Choose Two)

Options :

A : Assign a new insurance claim to a case worker to process.

B : Phone a customer for additional information about the case.

C : Fax a new insurance claim to the auto repair shop.

D : Text the customer with status changes in an insurance claim.

Answer: B,C

Question 2

A purchase request list report includes columns for case ID and regional cost center. A manager wants the report to show the total number of purchase requests for each of the regional cost centers. How do you configure the report definition?

Options :

A : Create a filter for each cost center and count the case IDs.

B : Summarize the case ID column by count.

C : Summarize the regional cost centers by count.

D : Define a function for the cost center column to total the case IDs.

Answer: B

Question 3

How do you adjust the urgency value of an aging assignment to increase the likelihood that the assignment is completed before the deadline?

Options :

A : Apply an urgency value to the deadline interval.

B : Adjust the default assignment urgency value.

C : Apply an urgency value to the goal interval.

D : Add an escalation action to the goal interval.

Answer: B

Question 4

Which requirement do you satisfy by using a Wait step?

Options :

A : An Accident Claim case pauses until a user uploads an accident image.

B : An Accident Claim case pauses until 48 hours after the accident.

C : An Accident Claim case pauses until an email is sent to the user.

D : An Accident Claim case pauses until a manager approves the request.

Answer: B

Question 5

An accident claim case creates a vehicle claim case for each vehicle involved in an accident. Which two configurations prevent the accident claim case from resolving before all vehicle claims are resolved? (Choose Two)

Options :

A : Add a wait step to the accident claim case to wait until all vehicle claims have a status of Resolved.

B : Add each vehicle claim as a child case of the accident claim.

C : Add an optional process to pause the accident case until the vehicle claims are paid.

D : Add a parallel process for vehicle claims in the accident claim resolution stage.

Answer: B,D

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