Question 1

U+ Bank wants to send promotional emails related lo credit card offers to their qualified customers. The business intends to use the same action flow template with the desired flow pattern for all credit card actions. What do you configure to implement this requirement?

Options :

A : Output template

B : Email treatment

C : File template

D : Dynamic template

Answer: D

Question 2

A bank has several credit card offers defined under the sales issue / credit card group. The card_type action property for some of the cards is set to VISA and for others to Mastercard. The bank wants to limit the total number of VISA cards sent via email in an outbound run. How do you implement this requirement?

Options :

A : Define an action-level constraint for each of the actions separately

B : Define a property constraint based on the value of the card_type action property

C : Move the VISA and Mastercard actions to separate groups, then define two separate volume constraints

D : Define a group-level constraint to limit all credit cards

Answer: B

Question 3

As a Decisioning consultant, you are tasked with running an audience simulation to test the engagement policy conditions. Which statement is true when the simulation scope is: Audience simulation with engagement policy and arbitration?

Options :

A : The number of customers who receive more than one action is displayed

B : The number of customers who receive an action more than once is displayed

C : The number of customers who receive a particular action as the top action is displayed

D : The number of times an action was presented to customers is displayed

E : C

Answer: E

Question 4

MyCo, a mobile company, uses Pega Customer Decision Hub™ to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.

The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior. As a decisioning consultant, what must you do to present offers from the two groups?

Options :

A : Enable an engagement policy for the second group.

B : Set contact limits for both the groups.

C : Map a real-time container to the Top-level or Issue-level.

D : Create a decision strategy at the Issue-level.

Answer: C

Question 5

U+ Bank has recently implemented Pega Customer Decision Hub"M. As a first step, the bank went live with the contact center to improve customer engagement. Now, U+ Bank wants to extend its customer engagement through the web channel. As a decisioning consultant, you have created the new set of actions, the corresponding treatments, and defined a new trigger in the Next-Best-Action Designer for the new web channel. What else do you configure for the new treatments to be present in the next-best-action recommendations?

Options :

A : No need to do anything. The strategy is auto-generated.

B : Change the generated decision strategy.

C : Modify the Next-Best-Action Framework strategy to cater to the new web channel.

D : Create a channel strategy specifically for web.

Answer: C

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