Question 1

A help desk ticket case type is defined as follows: PEGAPCSA87-V1-page110-image34 If the Process ticket step is configured to set the status to Pending-Triage, when is the status of the case set to Pending-Triage?

Options :

A : When the Triage stage starts

B : When the Process ticket step completes

C : When the Enter Ticket Details step completes

D : When the Process ticket step starts

Answer: D

Question 2

A hotel booking application allows customers to change rooms after making a reservation. Each room's status

in each hotel is stored on a data page sourced from an external database table.

Which two configuration options, when applied in combination, do you use to update the

database table when a customer changes rooms? (Choose Two)

Options :

A : A savable data page that contains the room information

B : A when rule to trigger the database update

C : A data transform to copy updates to the data page

D : An editable data page that contains the room information

Answer: A,C

Question 3

An online sales application supports both laptop and mobile devices. You are configuring theapplication skin and you notice the responsive layout in the mobile device is not displaying views as stakeholders require. Which two options allow you to resolve this situation without negatively impacting the laptop users? (Choose two.)

Options :

A : Use the same application skin in all portals.

B : Update the process to give mobile users a separate portal.

C : Do not use a skin for the mobile application version.

D : Adjust the responsive behavior in the skin for optimal viewing in the mobile portal.

Answer: A,C

Question 4

ABC BankCorp wants to create a mobile app experience for users and CSRs for its Transaction Dispute application. Of the following requirements, which option requires you to configure distinct mobile app channels?

Options :

A : CSRs can create other case type instances on the mobile app.

B : Mobile app color palettes are different for users and CSRs.

C : The mobile app customizes currency units and date/time format according to the location of the users.

D : The mobile app supports all mobile phone operating systems.

Answer: B,C

Question 5

A requirement states When a customer applies for a credit card, a credit check must be completed in order for the credit card to be approved. Select the case type relationship that satisfies the requirement.

Options :

A : Make both loan request and credit check top cases.

B : Make credit check a spin-off case of credit card request.

C : Make credit check a child case of credit card request.

D : Make credit card request a child case of credit check.

Answer: D

Free PEGAPCSA87V1 Mock Exam – Practice Online Confidently

Buying Options: