Question 1

You are configuring routing for a customer warranty service request. All warrantyservicerequests are routed to the warranty resolution group except for warranty service requests forbetanrelease product that requires review by the vice president of service. How do you configure assignmentrouting to review warranty service requests?

Options :

A : Route the assignment to the vice president of service who routes assignments to the warranty resolution group as needed.

B : Route the assignment to the warranty resolution group who sends an email notification to the vice president of service for the beta-release product.

C : Route the assignment to the skilled group for the beta release when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.

D : Route the assignment to the vice president of service when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.

Answer: D

Question 2

A help desk ticket case type is defined as follows: PEGAPCSA87-V1-page110-image34 If the Process ticket step is configured to set the status to Pending-Triage, when is the status of the case set to Pending-Triage?

Options :

A : When the Triage stage starts

B : When the Process ticket step completes

C : When the Enter Ticket Details step completes

D : When the Process ticket step starts

Answer: D

Question 3

In which situation do you configure branched rulesets?

Options :

A : One team creates a new patch for an application while another team creates a new major version of the application

B : You need to delegate rules to process owners from the business

C : Multiple teams need to work on the same application version

D : A team needs to work on the next version of an application while preparing to migrate the current version

Answer: C

Question 4

Which source do you select for a data page that contains the details of single record for a data type?

Options :

A : Report definition

B : Data transform

C : Connector

D : Lookup

Answer: D

Question 5

In an Online retail application, the Order Receipt view displays a list of the product ordering, including the product image, unit cost, and quantity. The total cost of the order is displayed at the bottom of the view. Which two configuration on the Receipt view must be together to display the required information as described? (Choose two.)

Options :

A : Add a repeating dynamic layout with embedded dynamic layouts.

B : Add the total cost inside the repeating dynamic layout.

C : Add a dynamic with an embedded repeating dynamic layout.

D : Add the total outside the repeating dynamic layout.

Answer: C,D

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