Question 1

You are configuring routing for a customer warranty service request. All warrantyservicerequests are routed to the warranty resolution group except for warranty service requests forbetanrelease product that requires review by the vice president of service. How do you configure assignmentrouting to review warranty service requests?

Options :

A : Route the assignment to the vice president of service who routes assignments to the warranty resolution group as needed.

B : Route the assignment to the warranty resolution group who sends an email notification to the vice president of service for the beta-release product.

C : Route the assignment to the skilled group for the beta release when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.

D : Route the assignment to the vice president of service when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.

Answer: D

Question 2

Which source do you select for a data page that contains the details of single record for a data type?

Options :

A : Report definition

B : Data transform

C : Connector

D : Lookup

Answer: D

Question 3

A requirement states When a customer applies for a credit card, a credit check must be completed in order for the credit card to be approved. Select the case type relationship that satisfies the requirement.

Options :

A : Make both loan request and credit check top cases.

B : Make credit check a spin-off case of credit card request.

C : Make credit check a child case of credit card request.

D : Make credit card request a child case of credit check.

Answer: D

Question 4

A development team plans to enhance functionality of an existing application by changing several user interface rules. The team would like to pilot the enhancements to a small group of users before rolling the changes out to the entire user base. What approach maximizes reuse and maintainability?

Options :

A : Place the updated rules into a new minor version of the ruleset and include the new ruleset version in a new application.

B : Place the updated rules into a new ruleset and include the new ruleset in a new application.

C : Place the updated rules into a new ruleset and include the new ruleset in a new version of the application

D : Place the updated rules into a new minor version of the ruleset and include the new ruleset version in a new version of the application.

Answer: D

Question 5

In processing a parent case P-l, two child cases C-l and C-2 are created. Which of the following statements is correct about the processing of P-l, C-l, and C-2?

Options :

A : P-l must be resolved before either C-l or C-2 can be resolved.

B : Either C-l or C-2 must be resolved before P-l can be resolved.

C : C-l must be resolved before C-2 can be resolved.

D : Both C-l and C-2 must be resolved before P-l can be resolved.

Answer: D

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