Question 1

As an HR Professional, you must be familiar with collective bargaining agreements and the process that rights are given, contracts, and union and management cooperation. With this in mind, what is a rights arbitration?

Options :

A : It is a lawsuit between the collective management and the collective union

B : It is a formal hearing between the management and the union, to resolve grievances during the construction of a contract.

C : It is a formal hearing between management and union members to resolve grievances during the administration of a contract

D : It is a not a lawsuit, but a resolution of laws and their impact on existing contracts.

Answer: C

Question 2

You are a HR Professional for your organization. You have presented an idea to your staff. The staff members then discuss their ideas based on your presentation. All of the ideas are recorded and collectively ranked from most important to least important (or some other ordinal scale). Through this process a selection or forecast can be made for the organization. What forecasting technique have you used in this scenario?

Options :

A : Nominal group technique

B : Ratio analysis

C : Brainstorming

D : Delphi Technique

Answer: A

Question 3

Management and union representatives are working through a collective bargaining agreement. What term is used in this process to describe arbitration that is used to resolve conflicts around contract language in the collective bargaining agreement?

Options :

A : Decisions

B : Permanent arbitration

C : Interest arbitration

D : Ad hoc arbitration

Answer: C

Question 4

Robert is the HR Professional for his organization and he's speaking with the federation chairman about the labor and the direction of unions. What is a federation?

Options :

A : A federation is a group of national unions.

B : A federation is the same as a union

C : A federation is a union that has international members

D : A federation is the governing body of a union.

Answer: A

Question 5

Which of the following is a communication that damages an individual's reputation in the community, preventing them from obtaining employment?

Options :

A : Gainsharing

B : Constructive discharge

C : Duty of loyalty

D : Defamation

Answer: D

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