Question 1

The Marketing Manager would like to see a quicker response time for inbound Leads. Another problem is that all of the Leads are automatically owned by the Marketing Manager, who wants this ownership to instead go to his group of Lead Qualifiers. What should you create to accommodate this request? (select 2)

Options :

A : Create a Lead Qualifiers Queue and add the appropriate users to the queue.

B : Create a Public Group called Lead Qualifiers.

C : Create a Lead Assignment Rule to assign ownership of new leads to a queue.

D : Create a Lead Assignment Rule to assign ownership of new leads to a Public Group.

Answer: A,C

Question 2

You find yourself needing to delete a thousand Lead records that were imported in error. Which Data Management solution could you utilize to accomplish this? (select 2)

Options :

A : Import Wizard

B : Data Loader

C : Recycle Bin

D : List Views

E : Mass Delete Leads Link

Answer: B,E

Question 3

Cloud kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted,and there can be multiple design for one product across various stages.Which two steps should the administration configure to meet this requirement?Choose 2 answers

Options :

A : Create a Custom Object for shoe design.

B : Configure a Custom Lookup Field for shoe design on the product object.

C : Add a custom master detail field for shoe design on the Product Object.

D : Use the Standard Object for designs.

Answer: A,C

Question 4

Ursa Major classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a Silver or Gold partner, it should to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue.What should the administrator use to achieve this?

Options :

A : Assignment Rules

B : Case Rules

C : Workflow Rules

D : Escalation Rules

Answer: A

Question 5

Your company needs to track the progress of deals through various stages in the sales pipeline. You want to create a custom business process that will show the progress of a deal and alert users when a deal is at risk of stalling.What is the correct order of steps to accomplish this?

Options :

A : Create a custom object, create a business process, create a page layout, assign the page layout to a user profile

B : Create a custom object, create a page layout, create a business process, assign the business process to a record type

C : Create a custom object, create a page layout, create a business process, assign the business process to a user profile

D : Create a custom object, create a business process, create a page layout, assign the page layout to a record type

Answer: B

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