Question 1

You are a Salesforce administrator tasked with creating a report on lead sources.Which option should you use to filter the report based on lead source?

Options :

A : Create a custom report type and select "Lead Source" as a field

B : Add "Lead Source" as a column in the report

C : Use the "Add Criteria" button and select "Lead Source" as a filter

D : Use the "Add Grouping" button and select "Lead Source" as a grouping

Answer: C

Question 2

An analytics user at Cloud Kicks needs Read, Create, and Edit access for objects and Shouldbe restricted from deleting any records.What should the administrator do to meet this requirement?

Options :

A : Assign the standard System Administrator profile to the analytical user.

B : Give the user View all access and assign them to the highest role in the role hierarchy.

C : Create and assign a custom profile with delete access removed for each object.

D : Create and assign a permission set that includes Read, Create, and Edit access

Answer: C

Question 3

Given a scenario, what is the capability of campaign management tools?

Options :

A : Help with lead tracking and scoring

B : Help with managing campaigns

C : Help with forecasting sales

D : Help with managing opportunities

Answer: B

Question 4

The administrator at Cloud Kicks writes an assignment rule to send all cases created via email or the web to the Automated Cases Queue Any manually created cases should be owned by the agent creating them, however, the manually created cases now show the administrator as the owner. What will the administrator find when troubleshooting this issue?

Options :

A : An escalation rule is changing the case owner on case creation

B : The Assignment Rule checkbox is selected by default.

C : Another assignment rule is giving ownership to the administrator

D : The Owner field is missing on the webform and email template.

Answer: B

Question 5

During the Lead Conversion Process in Salesforce, which types of records can be created? (select 3)

Options :

A : Case

B : Lead

C : Account

D : Contact

E : Opportunity

Answer: C,D,E

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