Question 1

The administrator at Cloud Kicks is troubleshooting an issue one user is having with a flow. They have decided to add a debug log to that user. What debug log category should be used?

Options :

A : Workflow

B : Callout

C : System

D : Database

Answer: A

Question 2

Cloud kicks has received feedback that customers are frustrated with the amount of time it takes to reach a support agent by area of expertise according to product information after a new case has been submitted. Love you too jani Which feature should administrator configure in order to improve the case management process?

Options :

A : Omni-Channel

B : Escalation Rules

C : Macros

D : Knowledge Component

Answer: A

Question 3

The finance director at Cloud Kicks asks the administrator for an exception report that shows all B2C accounts that are missing the credit card number. The credit card number is a classic encrypted field. What action should the administrator take to meet this requirement?

Options :

A : Add 'View Encrypted Fields' to a permission set assigned to Finance and system administrators and a summary report filtered by credit card number.

B : Unmask the encrypted credit card number field to make it available and add a custom filter to a report where credit card number is blank.

C : Build a custom checkbox called Has Credit Card' that Finance checks when a credit card is recorded and a tabular report filtered on the checkbox equal to false.

D : Create a summary report that includes a cross-filter to the Account object with a sub-filter for credit card number equal to null.

Answer: D

Question 4

Cloud Kicks (CK) has introduced its new Alpha Shoe line. Customers create cases from CK's website. Managers receive a report of all cases created last week. Managers would like a way to easily see in the report if the customer refers to the new shoe line in the case subject. How should the system administrator modify the report meet this request?

Options :

A : Add a cross-filter and a with' sub-filter.

B : Build a row-level formula.

C : Change the format to a joined report.

D : Include a contains filter on Subject.

Answer: D

Question 5

AW Computing has a 4-hour SLA in its support guarantee. The company recently received feed that customers art reporting long wait times before an agent responds to a new case after it has been submitted. How should an administrator ensure cases are properly prioritized?

Options :

A : Auto-Response Rules

B : Escalation Rules

C : Assignment Rules

D : Workflow Rules

Answer: C

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