Question 1

Universal Containers has a global 24x7 Salesforce.com implementation that supports Sales, Services,Order Management, and various other parts of their business. They have a nested territory hierarchy,10,000 sales users, and 20,000 support agents. Territory changes happen daily. The demand for newapplications and changes to the platform is high and they follow an agile development methodologyand deliver new releases every two weeks on the platform. What Salesforce.com feature would helpthe system recover from a maintenance restart on Salesforce.com servers?

Options :

A : Enable Granular Locking on the system.

B : Enable Deferred Sharing Rule recalculation.

C : Enable Parallel Sharing Rule recalculation.

D : Enable Filter -Based Opportunity Territory Assignment.

Answer: B

Question 2

Which two options are available to share a Report or Dashboard folder with other users in theOrganization?Choose 2 answers

Options :

A : Profiles

B : Public Groups

C : Roles

D : Teams

Answer: B,C

Question 3

Universal Containers uses Person Accounts to represent retail customers and Business Accounts to represent commercial customers. The retail sales team should not have access to commercial customers but should have access to ALL retailcustomers. With the organization-wide default on Account set to Private, how should the architect meet these requirements?

Options :

A : Create 2 criteria-based sharing rule giving the Retail Sales role access to Accounts of type PersonAccount.

B : Create an owner-based sharing rule on AccountContactRelation to grant access to all account contact roles records owned by retail sales reps.

C : Update the Retail Sales profile to grant access to Person Account record type.

Answer: A

Question 4

To reduce the case time resolution and improve customer satisfaction, Universal Containers (UC)wants to allow specialized marketing consultants to have edit access to Case records of VIPcustomers. These casts should be visible only to the support rep who owns the case and themarketing consultants.Which recommendation should a Salesforce architect give to allow this scenario?

Options :

A : Case organization-wide default Private and Account Team with Read/Edit permission.

B : Case organization-wide default Public Read Only and Case Team with Read permission.

C : Case organization-wide default Private, role hierarchy, and Read Only ownership-based sharing rule.

D : Case organization wide default Private and Case Team with Read/Edit permission.

Answer: D

Question 5

Universal Containers (UC) sales managers are complaining that they cannot access their teams’ Shipment records (a custom object). Initially, the admin suggested that this is happening due to a misconfigured Role Hierarchy (Shipment organization-wide default is Private). After investigation, they determined the RoleHierarchy for these users is correct. What is the reason why UC sales managers are unable to see shipment records?

Options :

A : The Role Hierarchy implicit sharing was incorrectly disabled by the admin.

B : The Ownership-based sharing rule for Shipment was incorrectly disabled by the admin.

C : The Grant Access Using Hierarchies option on Shipment Sharing Settings was incorrectly disabled by the admin.

Answer: C

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