Question 1

To reduce the case time resolution and improve customer satisfaction, Universal Containers (UC)wants to allow specialized marketing consultants to have edit access to Case records of VIPcustomers. These casts should be visible only to the support rep who owns the case and themarketing consultants.Which recommendation should a Salesforce architect give to allow this scenario?

Options :

A : Case organization-wide default Private and Account Team with Read/Edit permission.

B : Case organization-wide default Public Read Only and Case Team with Read permission.

C : Case organization-wide default Private, role hierarchy, and Read Only ownership-based sharing rule.

D : Case organization wide default Private and Case Team with Read/Edit permission.

Answer: D

Question 2

Universal Containers uses the Case object to track service tickets. They have implemented Caseteams to allow multiple support representatives to manage the Cases. Which two "Filter by owner"options would the user see while creating a list view on the Case object? Choose 2 answers

Options :

A : Public Groups

B : Roles

C : Queue

D : My Case Teams

Answer: C,D

Question 3

Sales manager want their team members to help each other close Opportunities. The Opportunityand .. private. To grant Opportunity access to sales reps on the same team, ownership-based sharingrules ..What is the side effect of this approach?

Options :

A : Sales Reps on the same team will have Edit access to the Accounts for Opportunity owned by their.

B : Sales reps on the same will have Read access to the Accounts for Opportunities owned by their.

C : All sales reps will have Read access to all Accounts.

D : All sales reps will have Read access to Accounts for all Opportunities.

Answer: C

Question 4

By default, how many roles are created when the first external user is created on a partner account?

Options :

A : 0

B : 3

C : 2

D : 1

Answer: B

Question 5

A sales coach at Universal Containers wants to create and share a report folder with other sales coaches. Which two permissions are required to accomplish this?

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