Free Plat-Con-201 Mock Exam – Practice Online Confidently

A company needs a guided process for their internal support department that will provide the followingfunctionality:• Allow the user to enter their employee id• Retrieve name, mobile phone, title, and email using the employee id• Display the user's details on a page• On another page, allow the user to enter case details, including subject, category, severity, and descriptionWhich three elements should the consultant recommend to meet these requirements using an OmniScrip?Choose 3 answers

A business is creating a new OmniScript that will allow agents to launch a guided selling process from an account detail page. The consultant reviews the initial design proposed for the OmniScript and sees that the process ^ the following steps:• Step 1: Enter account name to retrieve account information• Step 2: Review and edit account information• Step 3: Select products• Step 4: Enter payment informationFollowing best practices, what suggestion should the consultant make to improve the design?

When a customer calls to add a new primary contact to their account, call center agents need to complete a Icontact form. The agent enters the new contact information using an OmniScript and then needs to generatePDF with the contact information pre-filled that can be shared with the customer.Which OmniStudio tool should the consultant recommend to generate the pre-filled PDF'

A consultant is working with a client who wants to display specific account information on a Flexcard. The client wants to include account status, priority level, creation date, and company logo. They also want to include actions such as closing a case, opening a new case, or creating a task. What is the best approach for the consultant to meet the client's requirements?

A consultant is designing a FlexCard for a client. The client wants to customize the look of each element on the FlexCard. What tool should the consultant use to meet the client's requirements?