Question 1

Which deployment tool will you use to deploy metadata from one organization to another organization?

Options :

A : Force.com Migration Tool

B : Unmanaged Packages

C : Force.com IDE

D : Change sets

Answer: C

Question 2

The Director of Customer Services wants to know when agents are overwhelmed with high-priority items in the

support queue. The Director wants to receive a notification when a new case is open with the status of "New"

for more than four business hours.

Which two automation processes should be used to accomplish this? (Choose two.)

Options :

A : Flow Builder

B : Process Builder

C : Escalation rules

D :

Scheduled Apex

Answer: B,C

Question 3

You should use a Validation rule if __________. (Choose two.)

Options :

A : You want to improve user efficiency by limiting the number of available options in a lookup search dialog.

B : You are close to the maximum number of lookup filters allowed.

C : You want to improve user efficiency by automating filters on lookup search dialogs that your users manuallyset.

D : You must implement a complex business rule that requires you to use a formula. Formulas can referencefields that basic filter criteria can’t reference, such as fields on the parent of the source object. Formulas canalso use functions. For example, use ISNEW if the rule should only apply on record creation, orISCHANGED if the rule should apply when a field changes.

Answer: B,D

Question 4

Which Validation formula is valid to make sure Phone & Email fields are filled in when converting a Lead?

Options :

A : IsConverted = TRUE && (ISBLANK(Phone) && ISBLANK(Email)

B : IsConverted = TRUE && OR(ISBLANK(Phone), ISBLANK(Email))

C : IsConverted = FALSE && (ISBLANK(Phone) && ISBLANK(Email)

D : IsConverted = TRUE && OR(Phone, Email)

Answer: B

Question 5

Universal Containers uses a custom picklist field Account Region on the account record. They want this regionto be reflected on all related contact records and stay in sync if the value of this field changes on the Account.How should an app builder meet this requirement?

Options :

A : Create a picklist field called ‘Account Region’ on Contact object > Create a workflow rule to update thispicklist field if the Account Region field on the Account is changed.

B : Create a formula field on the Contact object > Set the value of the formula to ISPICKVAL(Account.Account_Region__c).

C : Create a text field called ‘Account Region’ on Contact object > Create a workflow rule to update this picklistfield if the Account Region field on the Account is changed.

D : Create a formula field on the Contact object > Set the value of the formula to TEXT(Account.Account_Region__c).

Answer: A

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