Question 1

A corporation listens to people who are affected by change and solicits suggestions from people throughout the organization. Which strategy is the corporation using to overcome resistance to change? Choose 1 answer

Options :

A : Participation and involvement

B : Negotiation and reward

C : Facilitation and support

D : Education and communication

Answer: A

Question 2

What is the purpose of a value chain analysis? Choose 1 answer

Options :

A : To determine company stockholder satisfaction

B : To allow the company to implement an intranet and develop automated processes

C : To allow the company to use a systematic approach in developing a competitive advantage

D : To help the company determine its commitment to ethics and social responsibility

Answer: C

Question 3

What is the purpose of a value chain analysis? Choose 1 answer

Options :

A : To determine company stockholder satisfaction

B : To allow the company to implement an intranet and develop automated processes

C : To allow the company to use a systematic approach in developing a competitive advantage

D : To help the company determine its commitment to ethics and social responsibility

Answer: C

Question 4

At a university, older tenured faculty cannot be terminated regardless of their competence. This has caused conflict with younger, nontenured faculty. What is the source of conflict between older and younger faculty members? Choose 1 answer

Options :

A : Communication

B : Differing ideals

C : Structure

D : Personal variables

Answer: C

Question 5

Wardrobe Web. Inc., wants to analyze defects such as late delivery, wrong shipment, and poor customerservice. Which process should the company use? Choose 1 answer

Options :

A : Statistical analysis

B : Job analysis

C : Social constructivist analysis

D : Objective analysis

Answer: A

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