Free SD0-302 Mock Exam – Practice Online Confidently

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Exam Code: SD0-302
Exam Questions: 233
Service Desk Manager Qualification
Updated: 05 Jan, 2026
Question 1

Which of these options best describes key components of teamwork?

Options :
Answer: C

Question 2

Which of these options is a step in the resource-scheduling process?

Options :
Answer: A

Question 3

As a Service Desk manager, which of these options would you suggest is a way for you to contribute
to IT and business objectives?

Options :
Answer: B

Question 4

You are tasked with delivering a presentation to your senior management team on the topic of The
New, Improved Service Desk. What is a key point to remember when preparing this presentation?

Options :
Answer: B

Question 5

You have recently been promoted to Service Desk Manager and you are keen to show how much you
wish to succeed in this role. Which statement best describes some of the skills that will help you to
succeed?

Options :
Answer: C

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