Question 1

An organization has moved to larger facilities and doubled its workforce. However, it still experiences problems with back orders, which results in customer dissatisfaction. What phase of the organization/product life cycle is the organization probably in?

Options :

A : Introduction

B : Decline

C : Growth

D : Maturity

Answer: C

Question 2

What would be an example of noise in the communication model?

Options :

A : The listener fills in shared background that the speaker does not mention.

B : The speaker is deeply respected in the listener-s culture.

C : A speaker uses technical abbreviations that the listener does not know.

Answer: C

Question 3

In terms of risk management, what is a risk control?

Options :

A : System to prevent the occurrence of a risk

B : Contingency plan to be implemented in the event of a crisis

C : Mechanism to collect data for reporting to management

D : Measure taken to reduce the probability or severity of a threat

Answer: D

Question 4

An organization fears that it has become less competitive. Which should an OED assessment of this issue identify?

Options :

A : Job tasks to be evaluated and modified

B : Internal and external factors that impact organizational success

C : Development needs at individual employee levels

D : Needs that can be met by training

Answer: B

Question 5

Which process clarifies performance expectations and demonstrates organizational support of individual performance improvement?

Options :

A : Workplace retaliation

B : Constructive discipline

C : Conflict resolution

D : Complaint policies

Answer: B

Free SHRM-CP Mock Exam – Practice Online Confidently

Buying Options: