Free SHRM-SCP Mock Exam – Practice Online Confidently

What valuable guidance in the area of diversity and inclusions can HR provide?

An HR director is hired at an airline. On the first day, the HR director calls to get directions to the location and the receptionist answers the phone in an unprofessional manner. When the HR director arrives, everyone is in a panic because the last flight team had a "hard landing." No one is physically injured in the incident, but the airplane is beyond repair. When arriving at the landing site, the HR director overhears the crew saying something about the junior pilot's substance abuse problems. The pilot in charge tells the HR director to report the incident as a "hard landing" and not a crash and to report that the junior pilot is not at fault. The HR director looks at the junior pilot's employee file to discover three other recent similar events, all noting substance abuse as a possible cause. The HR director also learns that the junior pilot had a pre-existing relationship with the pilot in charge, outside of work. Protocol requires all pilots to submit to drug tests immediately following an incident. The junior pilot does not do so until the next day.What action should the HR director take regarding the receptionist's lack of professionalism?

A rapidly growing technology start-up company with 200 employees forms a new team to handle recruitment for the company that is independent of the HR team. The recruitment team does not have any specific guidelines for hiring. The HR director wants to establish guidelines to prevent the theft of intellectual property and insists that the recruitment team begin conducting background checks to verify applicants' criminal histones. The recruitment director feels that background checks create unnecessary delays and that the multiple interviews used to make selection decisions serve the same purpose as a background check. Considering the company's rapid growth and desire to avoid any intellectual property theft, what would have been an effective way to structure the recruiting function to avoid the present difficulties? 

Which strategy is most effective in motivating individual employee performance? 

A 50-year-old family-owned restaurant has a good business model. Repeat customers are greeted by name, and their preferences are remembered. The owner visits each table to engage in conversation. Food quality is high, merging home cooking with new cuisine. The environment is elegant, welcoming, and unrushed, and the restaurant is known for its celebrity customers. Visitors to town make advance reservations.Business decisions are typically made in family meetings. In the next six months, the owners plan to open a new location, but they worry about maintaining the same quality of personal service and name brand at the restaurant locations. The owners have relied on immediate family, relatives, and close friends to primarily staff the restaurant, since outsiders without a family connection tend to quickly leave the business. Long-time employees take advantage of time off, yet the owners are reluctant to use discipline for fear it will anger the family. The owners' children have expressed concern about continuing in the business, receiving educational degrees in marketing and management with anticipation of launching their new careers.Realizing that they must bring on additional staff for the new location, the owners hire an HR representative with large restaurant chain recruiting experience. In addition to identifying a renowned chef to hire who currently lives in another country, the owners want to establish a bonus program. They also want to implement policies and procedures to avoid attendance issues in the future.Identifying candidates who are positioned for success within a family business environment is critical. Which should be the HR representative's key consideration in creating an external candidate applicant pool?