Question 1

ZYX has started the SIAM transition project The project team has recognized that a major factor tosuccess will be managing people through the transition from the current operational model to the future SIAM model. It has been decided to create a dedicated consultation group to formulate the best approach to supporting the staff Who should best be included in the consultation group?

Options :

A : People with HR expertise, and representatives from across ZYX and the providers with the skills and ability to 'sell the ideas' The group needs to represent multiple functions, and could be supplemented with specialist expertise from external contractors.

B : Senior representatives from the management boards of all ZYX organizations and their current service providers should form the consultation group This would ensure fair representation for all parties. They would cascade information to the affected staf

C : There is not enough capability to form the group from the existing resources An external organization should be engaged to provide specialists in organizational change management. They would undertake all of the necessary activities throughout the transition.

D : ZYXS should be used to form the group as they have well documented processes, job descriptions and skills profiles. Using their expertise to define the future requirements for the SIAM model will enable all staff to understand what will be expected from them

Answer: A

Question 2

The CEO of ZYX has commissioned SIAMRUS to assess the readiness of ZYX to adopt SIAM. She knows that in order to get approval for the SIAM business case from the Board of Directors, she will have to be able to demonstrate that SIAM will make a significant contribution to the corporate strategic objectives. There is no appetite from the Board for ZYX to use any ZYX staff to provide the service integration capability Which ZYX strategic objective can SIAM contribute to most for ZYX?

Options :

A : Control headcount

B : Ensure delivery against contracts

C : invest in their people

D : Retain existing business

Answer: A

Question 3

ZYXS has been selected as the service integrator. They will also provide some hosted application services, using ZYXD as a subcontractor. ZYXS will also provide a central service desk for the SIAM ecosystem. Considering ZYXS, which factor is most critical to the success of SIAM?

Options :

A : A service agreement between ZYXH and ZYXD

B : Clearly defined roles and responsibilities

C : Management of process outcomes instead of activities

D : Well-conceived SIAM strategy

Answer: B

Question 4

The CEO has asked the IT Director to create a SIAM strategy for ZYX that aligns with the mandate for change and the corporate strategy The CEO wants it as soon as possible. What should the IT Director do?

Options :

A : Adopt the SIAM strategy proposed by SIAMRUS for ZYX

B : Adopt the SIAM strategy proposed by SIAMRUS for ZYXUK

C : Design a new SIAM strategy ignoring the report from SIAMRUS

D : Design a new SIAM strategy using the report from SIAMRUS as input

Answer: D

Question 5

The ZYX Board of Directors decided that the proposal from SIAMRUS for ZYXUK was not suitable to be used for the whole of the group, and asked the ZYXS IT Director to lead the creation of a new SIAM strategy. This new SIAM strategy has now been approved by the NEWGEN Executive Steering Board. What is the best approach to ensure that the ZYXUK Management Board supports the implementation of this SIAM Strategy?

Options :

A : Delay the implementation of the strategy until the ZYXUK Management Board has formally approved it

B : Ensure that each ZYXUK Management Board member is teamed with a member of the strategy team they know

C : Ensure that the ZYXUK stakeholders understand how their perspective has been considered within the strategy

D : Provide financial incentives to buy into the strategy for ZYXUK stakeholders who are not yet convinced

Answer: C

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