Question 1

ZYX has now appointed SIAMRUS as the service integrator and has started to plan and build the new SIAM ecosystem Initially the new SIAM model will be supported by the existing service providers. In a recent program progress meeting, it was highlighted that the planned Organizational Change Management (OCM) initiative has a high cost What approach should be taken to ensure that the OCM initiative for the service providers will cost effectively support the transition to SIAM?

Options :

A : A major predicted cost relates to BANKSCO. Since the introduction of NEWBNK is imminent, the scope of OCM should be reduced by leaving out BANKSCO. This would enable additional funds to be available for the adoption of the ADKAR change model Using this disciplined approach for the transition of all the remaining service providers would ensure a successful and cost-effective transition to the new SIAM model

B : Exclude OUTSCO as they already have an established approach to service provision and have communication links in place with the other service providers This significantly reduces thescale of the OCM initiative, and therefore helps to control costs Concentrate on ensuring that the other service providers are aware of the changes, and assess their desire for success using liaison with their appointed OCM representatives.

C : Reduce the scope of the OCM initiative so that the commodity service providers are only made aware of the changes and how they will be affected by them Arrange for all the other service providers to nominate a dedicated OCM representative to ensure effective communication with all the remaining parties involved Undertake specific training in the cross-provider ways of working using Computer Based Training.

D : The scope of OCM should include all service providers and be based on a recognized change model such as ADKAR The intentions of large established providers including OUTSCO and NETSCO should be fully understood, as there might be potential conflicts of interest which need to be addressed. The OCM activities should be tailored to the characteristics of the service providers.This will assist in controlling costs

Answer: D

Question 2

The CIO is about to establish a project to transition ZYX to a SIAM operating model.Which are the most important governance requirements to initially focus on, given the situation of ZYX?

Options :

A : At this point in planning the transition project, the most important area for the CIO to focus on is strategic planning This includes building the SIAM business case reviewing legal requirements, identifying strategic nsks and ensuring a robust control structure is in place

B : Before initiating the transition project designing and completing a detailed tooling strategy is critical for ZYX. This will help ZYX to select the service integrator and the service providers and will ensure a smooth onboarding of service providers into the integrated solution

C : in order to ensure a smooth transition to the SIAM operating model, the CIO must focus on mitigating risks such as the ownership of tools, processes and data This is in order to prevent any loss of knowledge and skills as service providers are replaced

D : The first task for the CIO is to establish governance over service levels and key performance indicators This will ensure that all contracts and agreements with SIAMRUS and the service providers are in place before transitioning to the SIAM operating model

Answer: A

Question 3

The CEO has asked the IT Director to create a SIAM strategy for ZYX that aligns with the mandate for change and the corporate strategy The CEO wants it as soon as possible. What should the IT Director do?

Options :

A : Adopt the SIAM strategy proposed by SIAMRUS for ZYX

B : Adopt the SIAM strategy proposed by SIAMRUS for ZYXUK

C : Design a new SIAM strategy ignoring the report from SIAMRUS

D : Design a new SIAM strategy using the report from SIAMRUS as input

Answer: D

Question 4

ZYX has decided on their SIAM strategy and appointed SIAMRUS as the service integrator. The decision has been made to consolidate services into four service groups (in order of proportion of the services) -OUTSCO: service desk, desktop and laptop support services, networking, infrastructure support -ZYXS bespoke application support and development -ZYXD data centers and hosting -BANKSCO: BCT and BNK application support Services from all other current service providers will be transitioned into these service groups as their contracts expire After the service integrator has been onboarded, which of the providers should be onboarded as the first priority?

Options :

A : O BANKSCO

B : O OUTSCO

C : O ZYXD

D : ZYXS

Answer: B

Question 5

ZYXS has been selected as the service integrator. The ZYXS Service Management and Service Desk Lead is the process owner of the change management process. Service providers are allowed to develop their own procedures. The IT Director has asked for a metric for the change management process that aligns with the SIAM principles of measurement Which is the best metric?

Options :

A : Amount of changes not submitted to the CAT on-time

B : Consistent achievement of high-quality service provider changes

C : Number of normal changes not recorded by the service provider

D : Percentage of approved changes achieving the stated outcomes

Answer: D

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