Question 1

The Operations department focuses on providing goods and services to the customer in an efficient, effetive, timely manner. Which of the following is NOT a responsibility of Operations?

Options :

A : Cost

B : Productivity

C : Quality

D : Distribution channel

Answer: D

Question 2

Which of the following is NOT a potential reason for geographic differentials in pay?

Options :

A : Different cost of living standards

B : Incentive to attract akilled workers to an area, which normally has rain for 80% of the year

C : Existence of a large group of minorities in the area

D : Incentive to attract workers to a foreign country

Answer: C

Question 3

The process of identifying risks and taking steps to minimize them is referred to as what?

Options :

A : Qualitative analysis

B : Risk management

C : Liability management

D : Risk assessment

Answer: B

Question 4

Which of the following is NOT a pay survey?

Options :

A : Published surveys

B : Job evaluation

C : In-house surveys

D : Utilization

Answer: B

Question 5

Which of the following options represents an example of a group incentive pay plan?

Options :

A : Piece rate plan

B : Gainsharing plan

C : Profit-sharing plans

D : Commissions

Answer: B

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