Question 1

Once integrity is lost, how can it BEST be regained?

Options :

A : It can never be regained

B : Through consistent, honest actions over time

C : Through repentance and acknowledgement of errors

D : By apologizing

Answer: B

Question 2

Which of the following is the FIRST thing to do when an organization needs change?

Options :

A : Interview employees to get different perspectives about the changes

B : Analyze what the strategic change entails from a modular and integrated perspective

C : Eliminate all out-of-date aspects of the system

D : Communicate clearly why change is necessary

Answer: D

Question 3

Which of the following is NOT a factor in intrinsic motivation?

Options :

A : Remuneration or compensation plans

B : Employee empowerment

C : Job design

D : Training

Answer: A

Question 4

Which of the following LEAST contributes to customer value?

Options :

A : Providing customer appreciation

B : Anticipating and adjusting for the psychological cost of the product to the customer

C : Providing a caring customer service

D : Enticing customers to participate in surveys

Answer: D

Question 5

When should the chief executive, senior management team, and the planning department begin addressing potential obstacles to implementation of the strategic plan?

Options :

A : During the current state assessment step in strategic planning

B : At the formal kickoff of the strategic planning process

C : During the operational/business unit planning steps

D : At the formal kickoff of the strategic plan implementation

Answer: A

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