Question 1

Which of the following is an essential element of any environmental scan?

Options :

A : Long-term climate predictions

B : Workload analysis

C : Competitive analysis

D : Management biographies

Answer: C

Question 2

The act of monitoring the activities an organization needs to execute to achieve its strategic objectives can be described as

Options :

A : Oversight

B : Budgeting

C : Performance management

D : Change management

Answer: C

Question 3

Which of the following is NOT a factor in intrinsic motivation?

Options :

A : Remuneration or compensation plans

B : Employee empowerment

C : Job design

D : Training

Answer: A

Question 4

Which of the following is NOT characteristic of key stakeholders?

Options :

A : Stakeholders are uninterested in strategic plans

B : Stakeholders can have an impact on the strategic plan

C : Some stakeholders are more critical to change efforts than others

D : Stakeholders are rightfully interested in the outcome of any change management process

Answer: A

Question 5

According to the Boston Consulting Group (BCG) and other subject matter experts, when it comes to the development of a "Business Model" for an organization, the process normally involves focusing on two elements:

Options :

A : (1) the organization's mission; and, (2) the organization's current vision.

B : (1) an environmental scan; and, (2) a SWOT cross-impact analysis.

C : (1) the value proposition; and, (2) the operating model.

D : (1) the relationship between stakeholder groups; and, (2) the persona analysis and design.

Answer: C

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