Question 1

A sales representative closed a deal with a customer 6 months ago. The customer is now experiencing issues with the solution and the sales rep is trying to assess the customer's realized value. What should the sales rep do?

Options :

A : Acknowledge the customer's concerns while trying to find easier customers.

B : Reassess the customer's expected value based on the current situation.

C : Try to sell additional products or services to increase the realized value.

Answer: B

Question 2

A sales representative is using elicitation techniques to gain a better understanding of their customer's business strategies, goals, initiatives, and challenges. What are three elicitation techniques the sales rep should use?

Options :

A : Processing, pace analysis, and perseverance

B : Brainstorming, observation, and surveys

C : Developing, testing, and implementation

Answer: B

Question 3

How can a sales representative identify and generate new pipeline?

Options :

A : Attend industry conferences.

B : Provide client support.

C : Conduct product demos.

Answer: C

Question 4

What should the sales rep focus on to create and maintain a trusted connection that supports the customer's strategic priorities and requirements?

Options :

A : Industry

B : Business

C : People

Answer: C

Question 5

How can whitespace analysis improve a sales representative's account management strategy?

Options :

A : Analyzes contract length and segment to identify retention opportunities.

B : Identifies key stakeholders and decision makers to nurture relationships.

C : Determines current products and opportunities to sell additional products.

Answer: C

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