Question 1

The admin at Universal Containers has been getting complaints from sales reps about duplicate leads within Sales Cloud. The admin has alreadyset up a Matching Rule for Leads.What should the consultant recommend to resolve the issue?

Options :

A :

Change the criteria for the standard Lead Matching Rule.

B :

Confirm the standard Lead Matching Rule is deactivated.

C :

Confirm the custom Lead Matching Rule is activated.

Answer: C

Question 2

The admin at Universal Containers is attempting to retire a Product that is being replaced by a newer version, but they are receiving an error because the Product is associated to an Opportunity. What should the consultant recommend to resolve the issue most efficiently?

Options :

A : Create a flow to delete the Product from the Price Book.

B : Archive the Product and each related Price Book entry.

C : Edit the Product record and uncheck the Active field.

Answer: C

Question 3

The marketing team is using a separate platform for managing prospects and wants to hand off qualified prospects to the sales team. How should the consultant meet this requirement?

Options :

A :

Recommend an integration with the marketing platform that creates leads in Sales Cloud.

B :

Create users for the marketing team so they can enter leads directly into Sales Cloud.

C :

Recommend an integration with the marketing platform to Sales Cloud that generates tasks with lead information.

Answer: A

Question 4

Sales leadership at Universal Containers is concerned that sales reps are negotiating deals with contacts without the authority to make a decision, resulting in lost deals. What should the consultant recommend to resolve the issue?

Options :

A : Allow sales reps to mark the contact on each opportunity as “Primary” to indicate the decision maker.

B :

Require sales reps to add the stakeholder as the decision maker on each opportunity before the rep can progress the stage.

C : Enable Opportunity Teams so sales reps can track the decision maker for each opportunity.

Answer: B

Question 5

Sales reps at Universal Containers want to know when a customer or prospect contact opens an email the reps sent so they can follow up with the contact shortly afterward. Which tool should a consultant recommend to meet the requirement?

Options :

A : Salesforce Inbox

B : Enhanced Email

C : Einstein Activity Capture

Answer: A

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