Question 1

Universal Containers needs to track quarterly sales goals for users. What are two ways a consultant can displaysales goals and allow users to track their progress toward their goals?22.Choose 2 answers:

Options :

A : Create a Custom Report Type.

B : Enable Forecast Adjustments.

C : Enable Show Quota % Attainment.

D : Create a quarterly snapshot

Answer: B,C

Question 2

Cloud Kicks plans to integrate its email system with Salesforce, and wants to show the last 2 months of email activity to its 75 sales reps.What should a consultant recommend to meet this requirement?

Options :

A : Sales Cloud Einstein

B : Einstein Activity Capture Standard

C : Email to Salesforce

D : Sales Cloud Console

Answer: B

Question 3

Universal Containers (UC) has launched Salesforce Chat and staffed its contact center with agents to chat withwebsite visitors who ask questions about commercial containers. When UC used to outsource its contact centerwork, reports from the vendor showed that about 15% of chat conversations would result in a new lead.Management wants better visibility into Chat's influence on lead creation in order to continue the program.How can the consultant provide the insights UC needs to justify using Chat with internal contact center staff?

Options :

A : Install the Chat (Live Agent) Dashboard package from the AppExchange. Add a chart to the dashboardto show the number of agent chats associated to new leads compared to the total number of agent chatsfor the period.

B : Add a custom field on the Chat Transcript object so agents can check a checkbox when a conversationresults in a new lead. Create a report using the custom field.

C : Create a lead report that identifies the number of new leads with the lead source "Chat".

D : Ask the marketing department to provide the program with Google Analytics data for the commercialcontainers web pages.

Answer: B

Question 4

A consultant for Cloud Kicks is migrating data from an on-premises system to Salesforce. The consultant has imported Account records, and is attempting to import the associated Contacts using Data Loader, but the import has failed records. The error messages all read UNABLE TO LOCK ROW. What is causing these records to fail?

Options :

A : Updates to child records that have the same parent records are being processed simultaneously.

B : Contact records should be imported in the same batch as Account records.

C : An Apex trigger on the Account object is firing on insert and causing the Contact import to fall.

Answer: A

Question 5

Cloud Kicks (CK) is implementing Sales Cloud and expects hundreds of new Accounts will be added intoSalesforce ona daily basis. CK has an automated process to assign the Account owners. If no assignment can be made for anAccount,it will be assigned to a fictitious owner and a person will manually review and re-assign it at a later date. Atany given time, a fictitious owner may have more than 10,000 Account records assigned to it. Which twosolutions should the consultant recommend when CK sets up the new Account process?Choose 2 answers

Options :

A : Place the fictitious owner in a separate role at the top of the role hierarchy.

B : Keep the fictitious owner out of public groups that could be used in sharing rules.

C : Assign the Modify All Data system permission to the fictitious owner.

D : Add the fictitious owner to a role at the lowest level of the role hierarchy.

Answer: A,B

Free Sales-Con-201 Mock Exam – Practice Online Confidently

Buying Options: