Question 1

Cloud Kicks (CK) has just completed its initial Sales Cloud implementation. The leadership team at CK wants to improve the rate of user adoption, What should the consultant recommend?

Options :

A : Add an Approvals process to the Opportunity object to enforce data standards.

B : Conduct a requirements workshop to gather user stories.

C : Create a report to track the login rate over the last 7 days.

D : Create a Slack channel to gather and discuss feedback from users.

Answer: D

Question 2

Universal Containers has implemented Salesforce for all of its sales associates. All Sales associates are required to select the win or loss status every dosed Opportunity. Managers like to measure the win ratio for all of the sales associates.How should a consultant meet the requirement?

Options :

A : Build a custom report on Opportunity with custom summary formulas to show win/loss ratio.

B : Create a custom formula held on Opportunity to capture the win ratio for Opportunities.

C : Ensure that all managers have access to the standard Win/Loss report.

D : Build a custom lightning component to show the win ratio based on won Opportunities.

Answer: A

Question 3

The sales team at Cloud kicks Cloud has roughly 100 members. The sales director has requested that newly created reports be shared with the sales team.How should the consultant efficiently share these reports?

Options :

A : Create a report folder, add members in a specific profile, and share the Report folder.

B : Create a report folder, add members in a specific Role, and share the Report folder.

C : Create a report folder, add members to a Private Group, and share the Report folder.

D : Create a report folder, add members in a specific Queue, and share the Report folder.

Answer: B

Question 4

Cloud Kicks (CK) is planning to use Person Accounts to maintain information on its retail customers. CK likes to track connections among customers to capture household relationships, referrals, and so on. One customer can have many relationships. What should a consultant consider when implementing Person Accounts and supporting many relationships between customers in Salesforce?

Options :

A : Use Contacts for retail customers and use Accounts to maintain relationships.

B : Enable Contacts to Multiple Accounts to create indirect relationships between two or more Person Accounts.

C : Create a custom field to establish relationship and create files among Person Accounts.

Answer: B

Question 5

When emails sync by Einstein Activity Capture, how are the emails matched to Sales Cloud records?

Options :

A : Matching is based on the standard Email field.

B : Matching is based on any Email field.

C : Matching is based on Full Name and standard Email field.

Answer: A

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