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A customer support manager wants to create a report to track the average resolution time for customer tickets, broken down by the channel in which the tickets were received (email, phone, chat).
Which type of report should the customer support manager create in Salesforce?
A company wants to use Salesforce to analyze and visualize their data to make data-driven decisions.
Which Salesforce product should they use?
A sales representative is working with a new Opportunity in Salesforce and wants to keep track of all the Contacts associated with the Opportunity.
Which of the following statements best explains the relationship between Opportunities and Contacts in the Salesforce data model?
A support manager at GHI Company wants to create a new queue to assign cases to a group of support agents.
Where should the support manager request the system administrator to perform this customization in Salesforce?
An executive wants a dashboard that refreshes automatically every 15 minutes to show updated metrics.
Which type of dashboard should be created in Salesforce to meet this requirement?
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