Question 1

Ursa Major classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a Silver or Gold partner, it should to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue.

What should the administrator use to achieve this?

Options :

A : Assignment Rules

B : Case Rules

C : Workflow Rules

D : Escalation Rules

Answer: A

Question 2

A Metric Dashboard Component is defined as which of the following?

Options :

A : Displays a table that contains values and totals from columns in a report.

B : Shows the grand total of a report as a point on a 'fuel tank' type of scale.

C : Displays the grand total from a report, along with a label that you enter.

D : Displays a bar, column, line, pie, donut or funnel chart - or any chart contained in a report.

Answer: C

Question 3

Ursa Major classifies its accounts as Silver, Gold, or Platinum Level. When a new case is created for a Silver or Gold partner, it should to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue.

What should the administrator use to achieve this?

Options :

A : Assignment Rules

B : Case Rules

C : Workflow Rules

D : Escalation Rules

Answer: A

Question 4

Which type of relationship allows an object to have multiple parent records?

Options :

A : Master-Detail Relationship

B : Lookup Relationship

C : Junction Relationship

D : Hierarchical Relationship

Answer: C

Question 5

Michael is a sales manager who wants to track the performance of his team and identify areas for improvement.

Which of the following sales productivity features can help him achieve this goal?

Options :

A : Collaborative forecasting

B : Sales path

C : Lightning dialer

D : Sales analytics

Answer: D

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