Question 1

What is a record type in Salesforce?

Options :

A : A predefined set of permissions that restrict a user-s access to specific fields

B : A way to categorize records based on common characteristics and assign different page layouts, picklist values, and business processes

C : A field that displays the unique identifier for a record

D : A relationship between two objects where each record in the child object has a lookup to a parent record in the parent object

Answer: B

Question 2

Which of the following is a valid definition of what a Custom Report Type is?

Options :

A : Similar to a spreadsheet, they consist simply of an ordered set of fields in columns, with each matching record listed in a row.

B : Defines the set of records and fields available to a report based on the relationships between a primary object and its related objects

C : Allow users to group rows of data, view subtotals, and create charts.

D : Allow you to group and summarize data by both rows and columns.

Answer: B

Question 3

Dream house realty needs to use consistent picklist values in the category field on accounts

and cases, with values respective to record types.

Choose 2 options

Options :

A : Multi-select picklist

B : Dependent picklist

C : Global picklist

D : Custom picklist

Answer: B,C

Question 4

Your Support Manager has requested a change be made to the owner of cases when assignment rules fail to locate an owner. What should you do to fulfill this request.

Options :

A : Create a Default Case Owner Case Team Role

B : Create a Predefined Case Team and Add a Team Member with the Team Role of Default Case Owner

C : Change the Automated Case User in Support Settings

D : Change the Default Case Owner in Support Settings

Answer: D

Question 5

Which Process Automation tool should you use in order to create a Chatter post on an Opportunity once it has closed?

Options :

A : Approval Process

B : Apex Trigger

C : Workflow Rule

D : Process Builder

Answer: D

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