Question 1

The business development team at Cloud Kicks thinks the account creation process has too many

fields to fill out and the page feels cluttered. They have requested the administrator to simplify the

process.

Which automation tool should an administrator use?

Options :

A : Approval process

B : Workflow rule

C : Flow builder

D : Validation rule

Answer: C

Question 2

An administrator at Cloud Kicks needs to export a file of closed won opportunities from the last 90

days. The file should include the Opportunity Name, ID, Close Date, and Amount.

How should the administrator export this file?

Options :

A : Data Export Wizard.

B : Data Import Wizard.

C : Data Export Wizard.

D : Data Loader.

Answer: A

Question 3

The VP of sales at Dreamhouse Realty has requested a dashboard to visualize enterprise sales

across the different teams. The key place of data is the total of all sales for the year and the progress to

the enterprise sales goal.

What dashboard component will effectively show this number and the proximity to the total goal as a

single value?

Options :

A : Table

B : Stacked Bar

C : Donut

D : Gauge

Answer: D

Question 4

In a support organization, a case should be escalated to the next level if it has been open for more than 24 hours without any action.

Which automation tool should be used to achieve this?

Options :

A : Workflow Rules

B : Process Builder

C : Assignment Rules

D : Escalation Rules

Answer: D

Question 5

You need to capture additional custom Lead information onto Contact records during the Lead Conversion process. Which type of field mapping are you able to do in Salesforce in order to accomplish this?

Options :

A : Map custom Lead fields to standard Contact fields.

B : Map standard Lead fields to standard Contact fields.

C : Map standard Lead fields to custom Contact fields.

D : Map custom Lead fields to custom Contact fields.

Answer: D

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