Question 1

What are the four elements of emotional intelligence?

Options :

A : Plan, engage, execute, and close

B : Discover, define, design, and de

C : Self-awareness, self-management, empathy, and skilled relationships

Answer: C

Question 2

What is the desired outcome of an upsell proposal?

Options :

A : To optimize existing product offerings

B : To decrease customer churn rate

C : To maintain current agreement during a renewal

Answer: A

Question 3

What are the four elements of emotional intelligence?

Options :

A : Plan, engage, execute, and close

B : Discover, define, design, and de

C : Self-awareness, self-management, empathy, and skilled relationships

Answer: C

Question 4

A sales representative compiled research about a prospect. The sales rep is now ready to set up an initial collaboration session with the prospect. Which session type should the sales rep hold with the prospect?

Options :

A : Negotiation

B : Renewal

C : Discovery

Answer: C

Question 5

A sales representative is aware of an upcoming end-of-contract period for a key customer. How should the sales rep adapt their sales activities to address this change?

Options :

A : Wait for the contract to expire before engaging with the customer.

B : Focus on finding new customers to replace the potentially last contract.

C : Proactively engage with the customer to renew or expand the contract.

Answer: C

Free Salesforce-Sales-Representative Mock Exam – Practice Online Confidently

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