Question 1

What are the four elements of emotional intelligence?

Options :

A : Plan, engage, execute, and close

B : Discover, define, design, and de

C : Self-awareness, self-management, empathy, and skilled relationships

Answer: C

Question 2

A sales representative works at a heavily siloed company and is unable to gather insights for renewals. How should the sales rep improve data integrity in the pipeline working across silos?

Options :

A : Offer customer discounts to expedite the sale.

B : Log in as the customer to review their data.

C : Collaborate with other customer-facing teams.

Answer: C

Question 3

A sales representative is aware of an upcoming end-of-contract period for a key customer. How should the sales rep adapt their sales activities to address this change?

Options :

A : Wait for the contract to expire before engaging with the customer.

B : Focus on finding new customers to replace the potentially last contract.

C : Proactively engage with the customer to renew or expand the contract.

Answer: C

Question 4

A junior sales representative engages with key accounts to understand their pain points, current solutions, and future goals. Which skill is the sales rep growing?

Options :

A : Product knowledge

B : Business acumen

C : Sales acumen

Answer: B

Question 5

When assigned a new sales territory, what is the first step to prioritizing selling efforts?

Options :

A : Determine the physical location of each account.

B : Determine the number of accounts and territory size.

C : Identify the territory-s key accounts.

Answer: C

Free Salesforce-Sales-Representative Mock Exam – Practice Online Confidently

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