Question 1

A junior sales representative engages with key accounts to understand their pain points, current solutions, and future goals. Which skill is the sales rep growing?

Options :

A : Product knowledge

B : Business acumen

C : Sales acumen

Answer: B

Question 2

What are the four elements of emotional intelligence?

Options :

A : Plan, engage, execute, and close

B : Discover, define, design, and de

C : Self-awareness, self-management, empathy, and skilled relationships

Answer: C

Question 3

A sales representative conducts research with their customer and gains insights for developing a value proposition to solve their customer's challenges. How should the sales rep introduce their value proposition to their customer?

Options :

A : Collaborate internally to iterate on the value proposition for the customer.

B : Unveil the value proposition to the customer after it is finalized.

C : Make a draft of the value proposition and seek customer feedback.

Answer: C

Question 4

A sales representative clarifies how a specific customer will benefit from the solution proposed. Which part of a solution unit is the sales rep using?

Options :

A : Application

B : Fact

C : Benefit

Answer: C

Question 5

A sales representative is working to understand a prospect's pain points, desired outcomes, and emotional drivers. In which phase of the sales process is this deal?

Options :

A : Connect

B : Create

C : Collaborate

Answer: B

Free Salesforce-Sales-Representative Mock Exam – Practice Online Confidently

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