Question 1

Universal Containers uses the Case object to track service tickets. They have implemented Case

teams to allow multiple support representatives to manage the Cases. Which two "Filter by owner"

options would the user see while creating a list view on the Case object? Choose 2 answers

Options :

A : Public Groups

B : Roles

C : Queue

D : My Case Teams

Answer: C,D

Question 2

The System Administrator at Universal Containers has created two list views called ListV1 and ListV2.

One group of users should only see ListV1 and the second group of users should only see ListV2. Two

public groups were created to restrict visibility to the respective list views. However, users in both

groups are able to see both list views. What system permission in their profile enabled the users to

see all list views?

Options :

A : Manage Custom List Views

B : Manage Private List Views

C : Manage Public List Views

D : Manage Custom Permissions

Answer: C

Question 3

Universal Containers is a fast-growing company that sells containers globally. It has thousands ofdealerships throughout the world where local dealers service Containers sold locally. They recentlyopened two dealerships in California: NorthCal and SoCal. Universal Containers implemented a newpartner community to enable their dealers. Each dealership has a dealer Manager who has all serviceagents report into them. Assuming a private sharing model, what is the best option to enable dealermanagers to have visibility to customer cases within their dealership and not across all dealerships?

Options :

A : Create sharing groups that share all cases to all agents under the Dealer manager

B : Create a batch job that creates sharing rules as needed, based on the cases created.

C : Build a trigger that create manual sharing of cases as needed whenever a new case is created.

D : No changes are needed to the sharing and visibility model to implement this requirement.

Answer: D

Question 4

Universal Containers is a fast-growing company that sells containers globally. It has thousands of

dealerships throughout the world where local dealers service Containers sold locally. They recently

opened two dealerships in California: NorthCal and SoCal. Universal Containers implemented a new

partner community to enable their dealers. Each dealership has a dealer Manager who has all service

agents report into them. Assuming a private sharing model, what is the best option to enable dealer

managers to have visibility to customer cases within their dealership and not across all dealerships?

Options :

A : Create sharing groups that share all cases to all agents under the Dealer manager

B : Create a batch job that creates sharing rules as needed, based on the cases created.

C : Build a trigger that create manual sharing of cases as needed whenever a new case is created.

D : No changes are needed to the sharing and visibility model to implement this requirement.

Answer: D

Question 5

Which two options are available to share a Report or Dashboard folder with other users in theOrganization?Choose 2 answers

Options :

A : Profiles

B : Public Groups

C : Roles

D : Teams

Answer: B,C

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