Question 1

Universal Containers uses the standard Case object to track various support requests sent to servicing agents. Currently, the Case object has more than 400 fields. Eight different types of case processes havebeen established, each with aunique combination of statuses. The Director of Customer Service wants to ensure that servicing agents see only the required information specific to the case type they are addressing. Which option is recommended to implement this requirement?

Options :

A :

Use Dynamic Forms with different field sections representing the relevant fields per case type, and control visibility of sections by Case Record Type value.

B : Use different Page Layouts per case type, each representing the relevant fields per case type.

C :

Use a custom LWC to override the View action of the Case object, and a Custom Metadata Type to define the relevant fields per case type.

Answer: A

Question 2

Users at Universal Containers are complaining that a field has disappeared from the Account pageafter deploying its latest project. The page layout has not changes with this deployment.How should the admin troubleshoot this issue?

Options :

A : Review change to Account record types.

B : Log in as user and check several Accounts to isolate the problem records.

C : Run a Who Sees What report, filtering on Account.

D : View Field Accessibility in the Object Manager

Answer: D

Question 3

Universal Containers uses person accounts to represent retail customers and business to represent

Sales team should not have access to commercial customers but have access to ALL retail customers.

With organization-wide default on Account set to private, how might the architect meet these

requirements.

Options :

A : Create an owner-based sharing rule on AccountContactRelation to grant access to all account contact reps.

B : Update Retail Sales profile to grant access to Person Account record type.

C : Create a criteria-based sharing rule giving Retail Sales role access to Accounts of type PersonAccount

D : Give view All access for Accounts to the Retail Sales profile.

Answer: C

Question 4

Universal Containers has expanded to sell virtual containers for data storage. Virtual container work orders are provisionedimmediately by the system andtherefore cannot be changed by a sales rep. What is an optimal approach to implement these requirements?

Options :

A : Implement a sharingrule that changes access for all Work Orders to Read.

B : Change the Record Type/Page Layout assignment for Work Orders to Read Only.

C : Remove the Work Order Edit permission from the Sales Representative profile.

Answer: C

Question 5

Universal Containers (UC) wants to reduce the amount of redundant leads entered into the system. UC also wants to ensure that leads are only edited/reassigned by the lead owner. Which organization-wide default (OWD) approach should be recommended to help UC implement these requirements?

Options :

A : Implement a Public Read Only/Transfer OWD on Lead.

B : Implement 2 Public Read-Only OWD on Lead.

C : Implement a Private OWD on Lead.

Answer: B

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