Question 1

The sales managers at Universal Containers requested their teams to define each user's role on their accounts in order to provide an easy way to establish accountability and collaboration. Sales managers also requested that sales associatesshould only get the following permissions: 1. Read access to the accounts. 2. Read access to cases related to the accounts. 3. No access to deals related to the accounts. The sales associates may be granted access to opportunities when needed. Assuming the overall sharing model of the organization is Private and no sharing rules are configured on the Account object, how should an architect achieve these requirements?

Options :

A : Use Account teams to define access to accounts as well as opportunities and cases related to accounts.

B : Use Account teams and Case teams. No configuration required for the Opportunity object.

C : Use Account teams and sharing rules to share cases with sales associates. No change required to the Opportunity object.

Answer: A

Question 2

To reduce the case time resolution and improve customer satisfaction, Universal Containers (UC)wants to allow specialized marketing consultants to have edit access to Case records of VIPcustomers. These casts should be visible only to the support rep who owns the case and themarketing consultants.Which recommendation should a Salesforce architect give to allow this scenario?

Options :

A : Case organization-wide default Private and Account Team with Read/Edit permission.

B : Case organization-wide default Public Read Only and Case Team with Read permission.

C : Case organization-wide default Private, role hierarchy, and Read Only ownership-based sharing rule.

D : Case organization wide default Private and Case Team with Read/Edit permission.

Answer: D

Question 3

The System Administrator at Universal Containers has created two list views called ListV1 and ListV2.

One group of users should only see ListV1 and the second group of users should only see ListV2. Two

public groups were created to restrict visibility to the respective list views. However, users in both

groups are able to see both list views. What system permission in their profile enabled the users to

see all list views?

Options :

A : Manage Custom List Views

B : Manage Private List Views

C : Manage Public List Views

D : Manage Custom Permissions

Answer: C

Question 4

Which two objects support creating queues? Choose 2 answers.

Options :

A : Account.

B : Opportunity.

C : Lead.

D : Case.

Answer: C,D

Question 5

Universal Containers has the following requirements: A custom Loan object requires Org-WideDefaults set to Private. The owner of the Loan record will be the Loan Origination Officer. The Loanrecord must be shared with a specific Underwriter on a loan-by-loan basis. The Underwriters shouldonly see the Loan records for which they are assigned. What should the Architect recommend tomeet these requirements?

Options :

A : Use criteria-based sharing rules to share the Loan object with the Underwriter based upon the criteria defined in the criteria-based sharing

B : Create a lookup relationship from the Loan object to the User object. Use a trigger on the Loan object to create the corresponding record in the Loan share object

C : Create a master-detail relationship from the Loan to the User object. Loan records will be automatically shared with the Underwriter

D : Create an Apex Sharing Reason on the Loan object that shares the Loan with the Underwriter based upon the criteria defined in the Sharing Reason

Answer: B

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