Question 1

Universal Containers uses the Case object to track service tickets. They have implemented Case

teams to allow multiple support representatives to manage the Cases. Which two "Filter by owner"

options would the user see while creating a list view on the Case object? Choose 2 answers

Options :

A : Public Groups

B : Roles

C : Queue

D : My Case Teams

Answer: C,D

Question 2

Which advanced tool should Salesforce enable for large-scale Role Hierarchy realignments?

Options :

A : Granular Locking

B : Skinny Table Indexing

C : Partitioning by Divisions

Answer: A

Question 3

Which are two valid use cases for programmatic sharing? Choose 2 answers.

Options :

A : An external system manages user record access.

B : Frequent user ownership changes based on re-alignments.

C : Native sharing functionality does not meet requirements.

D : Setting user ownership for standard and custom objects.

Answer: A,C

Question 4

Universal Containers has a global 24x7 Salesforce.com implementation that supports Sales, Services,

Order Management, and various other parts of their business. They have a nested territory hierarchy,

10,000 sales users, and 20,000 support agents. Territory changes happen daily. The demand for new

applications and changes to the platform is high and they follow an agile development methodology

and deliver new releases every two weeks on the platform. What Salesforce.com feature would help

the system recover from a maintenance restart on Salesforce.com servers?

Options :

A : Enable Granular Locking on the system.

B : Enable Deferred Sharing Rule recalculation.

C : Enable Parallel Sharing Rule recalculation.

D : Enable Filter -Based Opportunity Territory Assignment.

Answer: B

Question 5

Sales reps at Universal Containers (UC) complain about the manual activities they need to perform in order to grant access to supporting internal users (legal, engineering, finance, etc.) for customer records when they need help. In general, the sales reps involved in the deals will not change. How should an architect help UC improve sales reps’ productivity?

Options :

A : Create a criteria based sharing rule to grant access to other users.

B : Leverage default Account team.

C : Create a permission set with View All Data and assign to supporting users.

Answer: B

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