Question 1

During a Slack migration, the client requests a custom feature that is not currently available in Slack. What is the best way to handle this request?

Options :

A : Inform the client that it-s impossible to add custom features in Slack and continue with the standard features

B : Directly modify Slack-s codebase to accommodate the client’s request

C : Discuss the request with Slack-s support team to explore potential solutions or alternative approaches that can meet the client-s needs

D : Ignore the client’s request and proceed with the migration as originally planned

Answer: C

Question 2

A company is interested in Slack but is concerned about maintaining team productivity. Which aspect of Slack would you highlight to address this concern?

Options :

A : Slack-s wide range of available emojis and customization options for user profiles

B : The ability of Slack to create channels for different projects and topics, facilitating focused and organized communication

C : The international popularity of Slack, indicating a large user base

D : Slack-s varied color schemes that can be adjusted to match company branding

Answer: B

Question 3

A company is rolling out Slack to its employees and is in the process of executing its learning curriculum. What approach should be taken to ensure effective training for all employees?

Options :

A : Implement a flexible, phased training program that includes initial basic training, followed by more advanced sessions and regular refresher courses

B : Provide a single intensive training session covering all aspects of Slack, without any follow-up or additional support

C : Focus the training exclusively on the technical backend of Slack, assuming users have basic operational knowledge

D : Leave the employees to explore and learn Slack on their own without providing any structured training

Answer: A

Question 4

In a live training session aimed at helping a marketing team use Slack for campaign management, what experiential learning activity would be most beneficial?

Options :

A : Solely focusing on the lecture about Slack-s technical specifications and backend architecture

B : Conducting a role-playing exercise where team members use Slack to plan, discuss, and execute a mock marketing campaign

C : Asking team members to read Slack’s user manual during the session without any practical exercises

D : Instructing the team to only watch pre-recorded tutorials without engaging in any live, interactive Slack usage

Answer: B

Question 5

A multinational corporation is using Slack to facilitate communication across different regions and departments. What channel naming strategy should they implement to best serve their diverse and extensive team?

Options :

A : Name channels after the team leaders to identify ownership

B : Use a standardized format that includes the department and region for each channel

C : Create channels based solely on project names without additional context

D : Encourage departments to develop their own naming conventions independently

Answer: B

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