Question 1

What does a performance standard specify?

Options :

A : The experience required to achieve the goal or objective

B : The reward that can be earned

C : The time required for satisfactory performance

D : The expected outcome.

Answer: D

Question 2

If the beginning wage needed to recruit quality candidates for given job is higher than that of incumbents who have been with a company for some time, what type of pay adjustment should be used to correct this discrepancy?

Options :

A : Cost-of-living

B : Tenure

C : Automatic

D : Market

Answer: D

Question 3

If the beginning wage needed to recruit quality candidates for a given job is higher than that of incumbents who have been with a company for some time, what type of pay adjustment should be used to correct this discrepancy?

Options :

A : Cost-of-living

B : Tenure

C : Automatic

D : Market

Answer: D

Question 4

As a general rule, how often should employees receive performance feedback?

Options :

A : Once a year at the annual performance review

B : Once a day, preferably early in the morning

C : On an ongoing basis as appropriate

D : Only as often as is comfortable for the supervisor.

Answer: C

Question 5

At a company communications event, several employed were awarded certificates for their roles in improving customer service. Later, their manager noticed some of the certificates in the trash bin. Which essential element for success did the manager miss?

Options :

A : Link rewards to the performance evaluation

B : Employ meaningful rewards

C : Reward group or team accomplishments

D : Make sure that measurement is accurate

Answer: B

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