Question 1

__________ plays a critical role in ensuring the company meets its sales targets and maintains customer relationships.

Options :

A : Research and development

B : Human resources

C : Customer service

D : Sales and marketing

Answer: D

Question 2

An organization hires additional employees at a specific period of the year. This employment type is called:

Options :

A : On-call

B : Agency

C : Part-time

D : seasonal

Answer: D

Question 3

Consider a scenario where a company has an unwritten rule that employees can take flexible breaks throughout the day. How does this unwritten procedure reflect the organizational culture?

Options :

A : It shows a flexible and trusting environment

B : It shows a relaxed but inefficient culture

C : It indicates a lack of structure

D : It portrays an unprofessional atmosphere

Answer: A

Question 4

Tom has noticed a rise in employee questions about benefits and payroll. What should he implement to improve the internal customer service experience?

Options :

A : Develop a comprehensive FAQ section

B : Increase HR staff training on policies

C : Organize frequent feedback sessions

D : Introduce automated response systems

Answer: A

Question 5

In an organization, unwritten procedures are also known as __________, which help in maintaining the company's culture.

Options :

A : regulatory frameworks

B : norms and practices

C : documented workflows

D : standardized operations

Answer: B

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