Question 1

Systems and structures are the basis for allowing people to change their behaviors permanently and are accomplished through which of the following?

Options :

A : Documented performance objectives

B : Defined procedures

C : Accurate job descriptions

D : Incentive compensation

E : All of these answers are correct

Answer: A

Question 2

As part of a Visual Factory plan _____________ are created and utilized to identify areas in need of cleaning and organization.

Options :

A : Flashing lights

B : Soft horns

C : Kanban cards

D : Operator announcement programs

Answer: C

Question 3

Measurement System Analysis is a procedure used to quantify variation of the method or system used for taking measurements and used to assure usable data is collected.

Options :

A : True

B : False

Answer: A

Question 4

A Belt has determined that the loan application does not need to be reviewed by accounting thereby improving the number of applications a loan processer can handle. According to Cost of Poor Quality (COPQ) definitions RTY improvement would be considered _______________.

Options :

A : Downsizing savings

B : Hard savings

C : Soft savings

D : Median savings

Answer: B

Question 5

The purpose of a Process Map is to identify the complexity of the process and to assist in identifying ______________ in the process.

Options :

A : Critical steps

B : Line operators

C : Test stations

D : Defects

Answer: A

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