Question 1

How does the ITIL practice of Change Enablement contribute to creation, delivery, and support across the SVS and value streams?

Options :

A : By analyzing the impact and benefits of proposed changes

B : By ensuring all changes are authorized and implemented in accordance with the organization-s policies

C : By documenting all changes for audit and compliance purposes

D : By proactively addressing potential risks associated with changes

Answer: B

Question 2

How does the ITIL practice of Service Desk contribute to the creation, delivery, and support of services within the SVS?

Options :

A : By providing a single point of contact between users and IT service providers

B : By restoring normal service operation as quickly as possible

C : By managing problems that are identified and documented

D : By implementing standard methods for efficient handling of changes

Answer: A

Question 3

What role does Service Configuration Management play in the creation, delivery, and support across the SVS and value streams?

Options :

A : It helps in defining service level requirements

B : It helps in processing financial transactions

C : It helps in managing and maintaining information about IT assets

D : It helps in identifying unique ITIL practices

Answer: C

Question 4

Which ITIL practice ensures that quality hardware and software is procured to meet the needs of the organization?

Options :

A : IT Asset Management

B : Supplier Management

C : Service Configuration Management

D : Service Level Management

Answer: A

Question 5

What role does continuous improvement play in planning and building a service value stream?

Options :

A : It is irrelevant to the process

B : It is optional and depends on the organization-s preference

C : It is crucial for optimizing the service delivery process

D : It is only necessary during the initial design phase

Answer: C

Free ITIL-4-CDS Mock Exam – Practice Online Confidently