Question 1

Which ITIL practice focuses on the control and management of information technology assets within an organization?

Options :

A : Capacity and performance management

B : Event management

C : IT asset management

D : Service configuration management

Answer: C

Question 2

What role does Service Configuration Management play in the creation, delivery, and support across the SVS and value streams?

Options :

A : It helps in defining service level requirements

B : It helps in processing financial transactions

C : It helps in managing and maintaining information about IT assets

D : It helps in identifying unique ITIL practices

Answer: C

Question 3

11. What practice ensures that the service provider has sufficient capacity to meet the agreed-upon service levels?

Options :

A : Service Desk Management

B : Capacity and Performance Management

C : Service Level Management

D : Change Management

Answer: B

Question 4

How does the ITIL practice of Service Desk contribute to the creation, delivery, and support of services within the SVS?

Options :

A : By providing a single point of contact between users and IT service providers

B : By restoring normal service operation as quickly as possible

C : By managing problems that are identified and documented

D : By implementing standard methods for efficient handling of changes

Answer: A

Question 5

What ITIL 4 practice is focused on coordinating and managing all resources and capabilities within an organization to deliver value?

Options :

A : Service catalog management

B : Supplier management

C : Business analysis

D : Service design and management

Answer: D

Free ITIL-4-CDS Mock Exam – Practice Online Confidently