Question 1

4. What is the importance of mapping out a service value stream?

Options :

A : It helps to identify inefficiencies and waste

B : It only applies to certain industries

C : It only helps the IT department

D : It is not important

Answer: A

Question 2

Which ITIL practice ensures that quality hardware and software is procured to meet the needs of the organization?

Options :

A : IT Asset Management

B : Supplier Management

C : Service Configuration Management

D : Service Level Management

Answer: A

Question 3

How does the ITIL practice of Change Enablement contribute to creation, delivery, and support across the SVS and value streams?

Options :

A : By analyzing the impact and benefits of proposed changes

B : By ensuring all changes are authorized and implemented in accordance with the organization-s policies

C : By documenting all changes for audit and compliance purposes

D : By proactively addressing potential risks associated with changes

Answer: B

Question 4

6. Which methodology or framework can be used to build a service value stream?

Options :

A : Scrum

B : DevOps

C : Lean

D : Agile

Answer: C

Question 5

Which ITIL practice focuses on defining and analyzing the typical patterns of business activity?

Options :

A : Capacity Management

B : Demand Management

C : Service Level Management

D : Problem Management

Answer: B

Free ITIL-4-CDS Mock Exam – Practice Online Confidently