Question 1

6. Which methodology or framework can be used to build a service value stream?

Options :

A : Scrum

B : DevOps

C : Lean

D : Agile

Answer: C

Question 2

How does the ITIL practice of Incident Management contribute to the creation, delivery, and support across the SVS and value streams?

Options :

A : By managing user feedback and satisfaction surveys

B : By ensuring the continuous improvement of service quality

C : By identifying and resolving underlying problems

D : By managing the lifecycle of all incidents to resolution

Answer: D

Question 3

What role does continuous improvement play in planning and building a service value stream?

Options :

A : It is irrelevant to the process

B : It is optional and depends on the organization-s preference

C : It is crucial for optimizing the service delivery process

D : It is only necessary during the initial design phase

Answer: C

Question 4

How does Change Control contribute to the creation, delivery, and support across the SVS and value streams?

Options :

A : It helps in processing payments

B : It helps in managing changes to the infrastructure

C : It helps in developing new services

D : It helps in creating IT policies

Answer: B

Question 5

What ITIL 4 practice is focused on coordinating and managing all resources and capabilities within an organization to deliver value?

Options :

A : Service catalog management

B : Supplier management

C : Business analysis

D : Service design and management

Answer: D

Free ITIL-4-CDS Mock Exam – Practice Online Confidently