Question 1

6. Which methodology or framework can be used to build a service value stream?

Options :

A : Scrum

B : DevOps

C : Lean

D : Agile

Answer: C

Question 2

How does the ITIL practice of Change Enablement contribute to creation, delivery, and support across the SVS and value streams?

Options :

A : By analyzing the impact and benefits of proposed changes

B : By ensuring all changes are authorized and implemented in accordance with the organization-s policies

C : By documenting all changes for audit and compliance purposes

D : By proactively addressing potential risks associated with changes

Answer: B

Question 3

How does Change Control contribute to the creation, delivery, and support across the SVS and value streams?

Options :

A : It helps in processing payments

B : It helps in managing changes to the infrastructure

C : It helps in developing new services

D : It helps in creating IT policies

Answer: B

Question 4

What is the key objective of the ITIL 4 practice of "service configuration management" within the context of service delivery?

Options :

A : To manage and control service configuration items

B : To maintain an inventory of IT assets

C : To document approved changes

D : To optimize resource allocation

Answer: A

Question 5

How does the 'incident management' practice contribute to the creation, delivery, and support of services?

Options :

A : By restoring normal service operation as quickly as possible and minimizing the adverse impact on business operations

B : By managing the lifecycle of all problems that are identified by users

C : By ensuring that the organization understands the true cost of delivering a service

D : By providing guidance on creating a shared understanding of the organization-s products and services

Answer: A

Free ITIL-4-CDS Mock Exam – Practice Online Confidently