Question 1

An insurance company generates sales from its website, from agents in a call center, and from third parties working for other financial service organizations. The product is very product is very popular and users are generally satisfied. The organization regularly collects and analysis data about service consumers, and this shows users have different levels of satisfaction, depending on how the product was sold. What should the insurance company consider NEXT to help resolve the situation?

Options :

A : Market relevance

B : Omnichannel delivery

C : Customer analytics

D : Customer feedback

Answer: B

Question 2

Which is a leadership skill that relates to having a digital mindset?

Options :

A : Looking at the potential of new tools to meet customer needs

B : Sharing success stories frequently to motivate others

C : Bulking a rapport with regulators and government officials

D : Measuring the success of strategic digital initiatives

Answer: A

Question 3

An IT manager is creating a business case to justify the investment required to replace existing technology with new cloud services to support a digital transformation strategy. What should be described in the section on opportunity cost?

Options :

A : The technology and resource costs of migrating to the cloud services

B : The ongoing cost of maintaining and supporting the cloud services

C : The estimated increase in revenue generated from sales of the new services

D : The value that would be generated if the organization made a different investment

Answer: D

Question 4

An organization is planning a large scale digital transformation programme to significantly improve its digital capabilities. Which Is the BUT approach for defining and implementing this programme?

Options :

A : The Chief Digital Officer should define and implement the programme

B : A digital task force should be appointed to define and Implement me programme

C : individual initiatives should be defined and implemented separately

D : The organization-s governing body should define and implement the programme

Answer: B

Question 5

Which is NOT an essential consideration when developing a digital strategy?

Options :

A : Understanding which systems will form die digital technology programme

B : Understanding emerging technologies Hal could affect the organization

C : Understanding how to identify potential opportunities

D : Understanding the risks involved with digital opportunities

Answer: A

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