Question 1

To avoid the failure of an improvement project where insufficient consideration was given to the solution's potential success, which approach would have been MOST BENEFICIAL in preventing this outcome?

Options :

A : Kanban

B : Risk management

C : Measurement and reporting

D : Cascading objectives

Answer: B

Question 2

The risk management practice should be continually applied and information about risks should be circulated when making decisions. Decisions about risks will vary depending on whether the risk relates to long, medium or short-term organizational objectives.

What is the CORRECT statement about this assumption?

Options :

A : Long-term objectives are addressed through strategic decisions and set the context for decision-making elsewhere in the organization

B : Medium-term objectives are ever reflected in the project management, and address the programmes and projects authorized to engender operation change

C : Short-term objectives are addressed at the management level. However, decisions about risk at this level must also engage the fulfillment of long and medium-term objectives

D : All the statements are correct

Answer: A

Question 3

The muda waste type can be further subcategorized into narrower waste types.

What is the CORRECT answer about those subcategories?

Options :

A : Transport of goods = Work in progress, having more than strategic levels of products

B : Overprocessing = Excessive and necessary work

C : Overproduction = Producing more than is needed or before it is needed

D : Motion of people = Movement of work product, information, materials

Answer: C

Question 4

How do costs, risks, outcomes, and value interrelate in the context of a service?

Options :

A : Risks are contingent on value, outcomes, and costs

B : Outcomes hinge on value, costs, and risks

C : Costs are contingent on outcomes, risks, and value

D : Value is contingent on outcomes, costs, and risks

Answer: D

Question 5

In a government agency facing challenges in modernizing business processes to meet growing demand for digital services, marked by a policy-driven culture resulting in prolonged IT request processing, what is the MOST EFFECTIVE approach to mitigate strict adherence to policy and allow IT staff some leeway in achieving improved business outcomes?

Options :

A : Informally communicate to IT staff that they are not bound by policies causing delays

B : Create a set of guidelines that offer recommended practices and communicate that achieving results without openly violating policies is the primary objective

C : Develop a training program to enhance staff understanding of existing policies and underscore the consequences of non-compliance with policies

D : Embrace a more flexible culture, eliminate policies, and empower staff to make autonomous decisions promptly

Answer: B

Free ITIL-4-DPI Mock Exam – Practice Online Confidently

Buying Options: