Question 1

Considering pros and cons of surveys, what is NOT a PROS?

Options :

A : Surveys are not resource-intensive.

B : Key stakeholders may not respond.

C : They can be done anonymously.

D : They can be quick to do.

Answer: B

Question 2

Organizations commonly plan on multiple levels. These levels are, at a minimum, strategic, tactical, and operational. These three levels should be closely linked to each other and to the organizational objectives.

What is the definition of operation?

Options :

A : A way, technique, or process for doing something. Methods are structured and systematic

B : A broad approach or course of action defined by an organization for achieving its objectives

C : Are the specific methods by which a strategy is enacted.

D : The routine running and management of an activity, product, service, or other configuration item

Answer: D

Question 3

In the context of an organization following a strategy of acquiring smaller companies to enhance its product portfolio, and facing a growing disengagement issue, particularly among IT employees who perceive a lack of attention from their managers, what measures can be taken to enhance the engagement of IT staff in light of these changes?

Options :

A : Facilitate employees in proposing methods to align with and support the company-s strategic objectives

B : Provide mechanisms for employees to offer feedback through structured communication channels, fostering an open dialogue with management

C : Organize informal gatherings to recognize and celebrate the contributions and efforts of IT staff

D : Institute a structured mentorship program to connect IT personnel from the parent company with their counterparts from the acquired firms

Answer: B

Question 4

An organization is in the process of replacing all its desktop computers, involving multiple support teams.

Which is an example of a measurement that tracks the project's advancement?

Options :

A : Count of desktop computers replaced without adhering to approved procedures

B : Percentage of desktop computers replaced within the allocated time frame

C : Monthly count of desktop computers replaced by each support team

D : Percentage of desktop computers replaced and verified as completed

Answer: D

Question 5

To avoid the failure of an improvement project where insufficient consideration was given to the solution's potential success, which approach would have been MOST BENEFICIAL in preventing this outcome?

Options :

A : Kanban

B : Risk management

C : Measurement and reporting

D : Cascading objectives

Answer: B

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