Question 1

Which skill is required by the 'service level management' practice?

Options :

A : Supplier management

B : Technical expertise

C : Event monitoring

D : Problem management

Answer: A

Question 2

What should be done to determine the appropriate metrics for measuring a new service?

Options :

A : Measuring the performance over the first six months, and basing a solution on the results

B : Asking customers to provide numerical targets that meet their needs

C : Using operational data to provide detailed service reports

D : Asking customers open questions to establish their requirements

Answer: C

Question 3

What is the purpose of the 'deployment management' practice?

Options :

A : To protect the information needed by the organization to conduct its business

B : To make new and changed services and features available for use

C : To move new or changed components to live environments

D : To plan and manage the full lifecycle of all IT assets.

Answer: C

Question 4

Which practice requires skills and competencies related to business analysis, supplier management and relationship management?

Options :

A : Monitoring and event management

B : Incident management

C : Service level management

D : IT asset management

Answer: C

Question 5

Which of the four dimensions’ focuses on roles responsibilities and systems of authority?

Options :

A : Organizations and people

B : Information and technology

C : Partners and suppliers

D : Value streams and processes

Answer: A

Free ITIL-4-Foundation Mock Exam – Practice Online Confidently