Question 1

In the realm of embracing microservices for the creation of new services, emphasizing the reduction of time to market, which facet of the 'architecture management' practice yields the most substantial contribution?

Options :

A : Performing an evaluation of the organization-s business architecture to grasp the utilization of its resources

B : Providing architectural templates and guidelines to optimize the service design process

C : Establishing systems for continuous monitoring of interdependencies among the components within the new microservices

D : Scrutinizing and interpreting customer requirements pertaining to the newly proposed microservices

Answer: B

Question 2

In the quest for a service design methodology rooted in human-centric principles, holistic considerations, and co-creation, which option most aptly represents the co-creational aspect?

Options :

A : Conducting a comprehensive analysis of all aspects of service design while altering individual components.

B : Involving all relevant stakeholders, including both internal and external entities, throughout the design process.

C : Utilizing service design models to orchestrate design activities and allocate resources.

D : Manifesting empathetic understanding towards stakeholders and incorporating users' emotional reactions in the service design procedure.

Answer: B

Question 3

"The benefits that are expected to be lost when the launch or update of a service offering is delayed."

The statement above is the BEST definition of which concept?

Options :

A : Cost of delay

B : DevOps methods

C : IT operations

D : A proposed product or service

Answer: A

Question 4

A commercial service provider faces unclear requirements from its largest customers. Which software development approach would be MOST effective?

Options :

A : Waterfall approach with known requirements.

B : Iterative approach allowing small teams to work independently.

C : Agile approach with fast feedback and prioritized development.

D : Parallel experimentation approach with prototyping.

Answer: C

Question 5

Which is the MAIN reason for service providers to encourage feedback on service provision?

Options :

A : To provide sources of continual improvement of services and practices

B : To allow the service consumer to identify potential super-users

C : To establish which user communities are providing most value

D : To allow service consumers to compare service providers

Answer: A

Free ITIL-4-Specialist-High-Velocity-IT Mock Exam – Practice Online Confidently

Buying Options: