Question 1

The valuable investments objective involves identifying and justifying digital investments that would contribute significantly to business strategy.

"... organizations often need to contend with having a fixed capacity but a varying demand for services. This imbalance creates queues or backlogs..."

Which technique for valuable investments that statement BEST refers to?

Options :

A : Prioritization techniques

B : Cost of delay

C : Buy/hold/sell

D : ROI

Answer: A

Question 2

In order to work effectively, an organization want to understand the nature of the environment, or system, in which they work. They are considering a systems thinking approach based on the recognition and understanding of the various levels of complexity inherent in the systems and the context in which they operate.

What is the BEST definition of what they are trying to reach?

Options :

A : Design thinking

B : Complex adaptive systems

C : Systems thinking

D : Complexity thinking

Answer: D

Question 3

Approaches with resilient characteristics are focused on maintaining workable availability and performance, and minimizing the effect of incidents. Two examples of approaches with resilient characteristics are site reliability engineering (SRE) and DevOps.

What option is FALSE about DevOps/DevSecOps?

Options :

A : Promote the integration of security into the daily work of application development and IT operations, rather than having it as a separate ‘policing’ function

B : The security officer’s role shifts from specifying requirements and monitoring performance, to enabling practitioners to address security concerns

C : It enables things to be done slowly and in low effectiveness, but often involves a challenging leap of faith in trusting practitioners with this task

D : It promotes the proactive monitoring of IT systems in production

Answer: C

Question 4

Which is intended to help an organization adopt and adapt ITIL guidance?

Options :

A : The guiding principles

B : The service value chain

C : The four dimensions of service management

D : Practices

Answer: A

Question 5

There are many approaches that can be taken to reach and maintain HVIT. Four characteristics are dominant in common HVIT approaches. These are:

● Lean

● Agile

● resilient

● continuous.

What are benefits related to "Resilient" characteristic?

Options :

A : Helps to improve throughput and reduce waste. HVIT environments benefit from approaches with Lean characteristics due to the pressure on time to market and time to customer.

B : Maintains workable availability and performance. The systems that support HVIT environments are complex and therefore error-prone. Approaches with resilient characteristics minimize the effect of incidents by degrading systems gradually and restoring service quickly.

C : Adds close and iterative collaboration with users. Approaches with Agile characteristics are important for HVIT environments because digital products and services have to be developed in response to changeable market demands.

D : Ensures fast and reliable deployment. Approaches with continuous characteristics extend the Lean focus on throughput by standardizing and automating processes for integrating, building, testing, and shipping code, enabling digital products and services to be available when required.

Answer: B

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