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Free ITIL-4-Transition Mock Exam – Practice Online Confidently

Increase your chances of passing the PeopleCert ITIL-4-Transition exam questions on your first try. Practice with our free online ITIL-4-Transition exam mock test designed to help you prepare effectively and confidently.

Exam Code: ITIL-4-Transition
Exam Questions: 62
ITIL 4 Managing Professional Transition
Updated: 25 Nov, 2025
Question 1

When an organization has initiated an IT transformation project, which 'organizational change management' activity should it carry out FIRST? 

Options :
Answer: A

Question 2

An organization supports the users of its services using a tiered structure. There are many specialists in the second- and third-line resolution teams who have worked for the organization for a long time. The organization is in the process of deploying many changes to services. This is likely to result in a large number of complex incidents. In addition, there are long backlogs of work for the second and third-line resolution teams to complete.

Which is the BEST approach or technique to resolve this situation?

Options :
Answer: C

Question 3

In which TWO situations should be ITIL guiding principles be considered?

1. In every initiative

2. In all relationships with stakeholders

3. Only specific initiatives where the principle is relevant

4. Only specific stakeholder relationships where the principle is relevant

Options :
Answer: B

Question 4

A designer has been asked by an organization to design a new office chair. The designer has proposed a plant that they have been asked to validate. In 'design thinking', what should the designer do to BEST validate the plan 

Options :
Answer: A

Question 5

A designer has been asked by an organization to design a new office chair. The designer has proposed a plant that they have been asked to validate. In 'design thinking', what should the designer do to BEST validate the plan 

Options :
Answer: A

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