Free ITIL-4-Transition Mock Exam – Practice Online Confidently

Increase your chances of passing the PeopleCert ITIL-4-Transition exam questions on your first try. Practice with our free online ITIL-4-Transition exam mock test designed to help you prepare effectively and confidently.

Exam Code: ITIL-4-Transition
Exam Questions: 97
ITIL 4 Managing Professional Transition
Updated: 06 Jan, 2026
Question 1

Which charging mechanism could cause the price of a service to change depending on the time of day? 

Options :
Answer: D

Question 2

Which is a method for value-driven, data-driven and user-centered service design? 

Options :
Answer: C

Question 3

An organization supports the users of its services using a tiered structure. There are many specialists in the second- and third-line resolution teams who have worked for the organization for a long time. The organization is in the process of deploying many changes to services. This is likely to result in a large number of complex incidents. In addition, there are long backlogs of work for the second and third-line resolution teams to complete.

Which is the BEST approach or technique to resolve this situation?

Options :
Answer: C

Question 4

A designer has been asked by an organization to design a new office chair. The designer has proposed a plant that they have been asked to validate. In 'design thinking', what should the designer do to BEST validate the plan 

Options :
Answer: A

Question 5

An organization supports the users of its services using a tiered structure. There are many specialists in the second- and third-line resolution teams who have worked for the organization for a long time. The organization is in the process of deploying many changes to services. This is likely to result in a large number of complex incidents. In addition, there are long backlogs of work for the second and third-line resolution teams to complete.Which is the BEST approach or technique to resolve this situation?

Options :
Answer: C

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